Area Sales Manager II - Austin

Fifth Third Bank • Virtual - Texas, TX

3d • Remote

About The Position

This Manager role performs a wide range of duties relating to the origination of residential mortgage loans for Financial Centers and outside referrals. The role is responsible for meeting standards and objectives defined by management for team mortgage loan sales and cross-selling objectives. The Area Sales Manager II is responsible for the overall production of the team and the day-to-day management of each Mortgage Loan Originator (MLO), inclusive of structuring loans, pricing, investment of marketing dollars, group affiliations, and prioritization of MLO utilization. This role effectively partners with Fulfillment Operations to drive closed volume, actively recruits and grows talent, and onboard, coaches, and trains MLOs. The position is responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. The role is accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

Requirements

• High school diploma or GED equivalent.
• 3-5 years residential mortgage sales experience required.
• In-depth knowledge of conventional, government, and portfolio guidelines.
• In-depth knowledge of residential mortgage processing, underwriting and closing procedures.
• In-depth knowledge of federal lending regulations governing real estate lending.
• Demonstrated organizational skills.
• Demonstrated leadership skills.
• Must lead by example and have a high level of integrity.
• Demonstrated teamwork and customer service skills.
• Ability to analyze policies, procedures, and guidelines in a way that maximizes productivity but protects the level of risk desired.
• Demonstrated teamwork and customer service skills.
• In-depth sales technique/sales coaching skills.
• Strong desire to excel in a competitive environment.
• Strong interpersonal and communication skills.
• Strong analytical and problem-solving skills are required.
• Excellent verbal, written, presentation, people, and diplomacy skills are required.
• Work requires the ability to multi-task and to be flexible.
• PC proficient in Windows based software programs (Outlook, Word, Excel, PowerPoint).
• Experience with Mortgage origination systems and automated decisioning tools required.
• Ability to motivate team, work independently, manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.
• This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position.

Nice To Haves

• Two/Four-year college degree preferred.
• One to three years mortgage management experience preferred.

Responsibilities

• Develop and foster referral source relationships (realtors, builders, professional and personal contacts, etc.).
• Recruit, hire and onboard new loan officers
• Develop a sales culture and sales focused environment within team.
• Develop and foster relationships with Financial Center personnel to build business and referrals.
• Manage personal and team production via local and Bancorp reporting and KPIs.
• Coaches direct reports to achieve production goals. Actively manages under-performers via performance improvement plans to meet established performance levels.
• Facilitate the development of business plans with MLOs and manage/coach to those plans.
• Hold regular periodic business plan reviews with sales team.
• Build strategic and tactical plans for driving volume growth in assigned area.
• Participate in sales calls with MLOs.
• Assist departmental management in identifying possible improvements in systems and procedures.
• Demonstrate and coach to the bank's promise to serve to ensure that MLOs provide a high level of customer service to external customers based on Bancorp customer satisfaction data.
• Monitor all operational, risk and compliance related issues and take appropriate action when standards are not met.
• Monitor quality levels of loan originators to insure adherence to standards.
• Serve as an intermediary for loan issues with processing manager and underwriting manager.
• Perform Human Resource tasks for the team, such as exception time reporting, performance reviews, coaching, performance management, commission administration and identifying training issues.

Benefits

• Comprehensive benefits
• Differentiated compensation offerings
• Total Rewards
• Incentive-based compensation
• Base salary or a draw to determine total cash compensation
• Extensive benefits programs designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED