Area Reliability Manager

WEC Energy Group•Milwaukee, WI

171d•$90,508 - $156,125•Onsite

About The Position

Wisconsin Electric Power, a subsidiary of WEC Energy Group, is hiring an Area Reliability Manager for its Milwaukee or West Allis, Wisconsin location. This role is part of a job family that also includes Senior Area Reliability Manager, with experience determining the level within the family. The Area Reliability Manager (ARM) ensures high-quality electricity delivery to residential, commercial, and industrial customers in a designated service area. As part of a coordinated service team, the ARM takes a proactive approach to customer service, is accountable for energy-service quality as customers experience and measure it, and elevates customer needs to the appropriate organizational levels. Strong reliability and service in the company’s traditional products support the growth of customer relationships. The ARM reports to the Area Manager. The position includes responsibility for service-area reliability projects and operational coordination, customer outage and power-quality concerns, planning for public events, and promoting safety and employee well-being. It also requires participation in a rotating 24x7 on-call support role. The role requires unescorted access to certain critical cyber assets and therefore requires satisfaction of company and NERC Critical Infrastructure Protection Standard 004 security requirements, including a background investigation.

Requirements

Associate’s degree.
Valid driver’s license and ability to meet the company’s driving requirements.
Three years of experience in electrical or mechanical design, engineering standards, project management, system improvement, or maintenance.
Working knowledge of technical drawings, such as facility maps and surveys.
Working knowledge of computer applications including ArcGIS, VISIO, STORMS, MicroStation, Excel, Word, and Outlook.
Effective oral and written communication skills.
Strong problem-solving, organizational, team-building, interpersonal, leadership, and negotiating skills.
Ability to act proactively with a sense of urgency.
Experience providing service to large utility customers.
Working knowledge of core utility products and their delivery to customers.
Ability to implement solutions successfully and manage large, sensitive projects.
Ability to satisfy company and NERC Critical Infrastructure Protection Standard 004 security requirements, including a background investigation, for unescorted access to certain critical cyber assets.

Nice To Haves

Associate’s degree in electrical, mechanical, civil, architectural, or electronic engineering; utilities engineering; or similar technology.

Responsibilities

Oversee delivery of We Energies’ core commodities to customers, coordinating with other parts of the organization to meet customer expectations.
Provide a coordinated, customer-focused approach and continually improve service and energy quality.
Manage operations-oriented work, including annual Top Feeder initiatives and emergency restoration and customer communication plans.
Review outages in assigned areas and provide data for weekly conference calls when required.
Expedite oversight and resolution of outage interruptions.
Manage assigned Area Reliability projects, track milestones, provide updates, collaborate with Operations and Engineering to resolve issues, and help monitor expenditures.
Assist in preparing talking points and wording for Broadcast IVR messages and customer outreach.
Assist with obtaining and reviewing outage information and remediation efforts for customer complaints, including PSC and SVP inquiries.
Address low-voltage complaints.
Plan proactively for public events by collaborating with other ARMs on a standard process for managing and sharing events as directed by EDAM Engineering.
Establish required patrols and review history data and patrol results to help ensure necessary work is completed before events.
Review and assist the Power Quality Group in determining appropriate remedies for requests from TS’s following initial investigations.
Lead by example in safety, including through safety shares, and support employee health and well-being.
Promote safety in commodity distribution and delivery through proactive reliability evaluations for customers.
Participate in a rotating 24x7 on-call support role.