Area Property Manager

SC Swiderski LLC•Eau Claire, WI

15h•Hybrid

About The Position

The Area Property Manager is a leadership role at SC Swiderski that combines knowledge and experience in the Property Management Industry with a talent for guiding, coaching, and developing people, while supervising a team of Property Managers and their assigned properties. This role is central to the success of stakeholders in the properties they oversee, interacting with ownership, on-site service teams, multiple SC Swiderski departments, and tenants. The Area Property Manager ensures all activities are conducted in accordance with local, state, federal, and equal housing opportunity laws.

Requirements

Must have 7 years of property management and lease-up experience.
Must have 3 years of property management leadership experience running multiple properties and employee management experience.
Must have valid driver’s license with reliable transportation to and from the property site.
Bachelor’s degree in Business Management or Property Management, or equivalent in education and experience.
Strong organization skills with the ability to multitask projects through from start to finish.
Strong communication, organization, and project management skills.
Strong conflict management and problem-solving skills.
Proven history of successfully promoting positive teamwork.
Excellent communication, interpersonal, and leadership skills.
Comfortable with phone outreach and sales.
Microsoft Office Suite experience and tech savvy.
Assertive personality: must have a strong drive to develop those around you, being an inspirational leader.
Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy.
A passion for community and “astonishing” customer service.
Passionate, self-starting, intelligent, dedicated, and efficient.

Nice To Haves

AppFolio experience is helpful.
Experience in hospitality, event planning, marketing, startups, consulting, or related experience with strong operational focus a plus.
Possesses a personal affinity for events, hospitality, and community.
The ability to thrive in a fast-paced environment while maintaining excellent attention to detail.

Responsibilities

Maintain competitive occupancy percentages and rents at properties by setting goals and working with the Property Manager daily.
Participate with corporate leadership in the strategic planning process and developing strategic initiatives to drive the success of the overall organization.
Develop and update standard operating procedures for leasing operations and develop training plans for Property Management staff.
Drive industry standards of quality; track trends, establish root cause, and create action plans.
Partner with the Facilities Management team to develop processes (SOP’s) and procedures that drive the success of the overall leasing function at SCS through collaboration and innovation.
Monitor Unit Vacancies Reports and upcoming Lease Expirations to provide proactive analysis to the Property Manager and Owner to better manage occupancy.
Understand and monitor portfolio submarkets to maximize revenue growth by comparatively shopping competitors on the phone and in person.
Evaluate how the leads-versus-leases ratio is performing at all properties in the portfolio on a daily, weekly, and monthly basis.
Conduct property inspections daily, weekly, or monthly (depending upon the tenure of the Property Manager) and inspecting three or more vacant ready units per property for quality control purposes.
Review property websites for accuracy.
Approve or decline rental applications using screening criteria and oversee the renewal process of expiring leases for the portfolio of properties.
Utilize conflict-resolution techniques for residents regarding rules and regulations, move-out and eviction issues.
Oversee the Security Deposit Transmittal process for move-outs in the portfolio of properties.
Manage an internal group of Property Managers and their teams (Maintenance Technicians, Cleaners & Turnover Specialists).
Provide area leadership, establish, and maintain effective and productive working relationships of the Property Management team, other SCS departments, and promote positive morale.
Maintain the standard of astonishing customer service with internal and external customers in all dealings, treating people with respect and care.
Interview, hire, train, mentor, counsel, and create measurable goals for employees in the portfolio of properties.
Effectively encourage, lead, motivate, and involve Property Management teams to operate to the best of their abilities and within the guidelines of company goals.
Evaluate and document employee performance through the performance management process and written reviews providing supplemental training as needed.
Engage each employee with high levels of communication to foster an open and inclusive culture.
Collaborate with the Safety Team on safety programs as warranted due to regulatory changes, industry best practices, and lessons learned from prior projects.
Participate in special assignments – for example: corporate marketing, commercial leases, lease-up, and vendor relations.
Report on weekly performance in team meetings and liaise with the leadership team.
Manage effective and timely communication across all internal and external property stakeholders.
Participate in Leasing Department meetings.
Following existing processes and standards (SOP’s), respond in a timely manner to the needs of supportive work groups such as Accounting, Maintenance, HR, Safety, Development, Leasing, Project Management, etc.
Review all budgets for prospective projects during feasibility.
Drive cost savings recommendations in product design.
Provide weekly reporting, updates, recaps, and data analytics regarding field operations.
Other duties and responsibilities may be assigned, as needed, to produce high-quality, profitable housing.
Collaborate with the Chief Operating Officer on financial measures to ensure project execution within budget.