Area Parts & Service Manager - Prairie Zone

Toyota Motor Corporation

1d•CA$92,700 - CA$121,700•Hybrid

About The Position

Toyota Canada Inc. (TCI) currently has an exciting opportunity for an Area Parts & Service Manager to join our Prairie regional office. This is a full-time opportunity reporting to the Manager of Parts & Service. The successful candidate will communicate/process information and policies between TCI and various Dealers and partners. In addition, the successful candidate will act as the face of the Toyota brand to the Dealer body.

Requirements

University Degree and/or College Diploma in business or an automotive related discipline
5 plus years’ experience in retail automotive Service operations
Leadership, relationship-building and negotiation abilities
Self-starter with excellent organizational and time management abilities.
Proven analytical and problem-solving skills
Strong presentation skills including the ability to influence large groups of people
Excellent oral and written communication skills
Proficiency with Microsoft Office Applications, specifically Excel
Proven ability to initiate & improve work processes to increase efficiencies
Ability to work extended hours and travel
Must hold a valid Class 5 Driver’s License

Nice To Haves

Related experience at the automotive wholesale level is considered an asset

Responsibilities

Based on needs and priority – analyze, plan and assist Dealer management staff in Parts and Service business matters including operational analysis, staffing, and staff capability
Follow up to ensure that Dealers have implemented and maintain key programs, including but not limited to Toyota Service Management (TSM), and Total Quality Management (TQM)
Liaise between the Parts Distribution Centre (PDC) and the Dealerships on policy issues that require clarification
Support the introduction and continuation of initiatives managed through diverse Fixed Operations departments at Toyota Canada
Lead Dealer management staff in focusing on long term Service Retention plans and explore areas of opportunity to increase capacity/maximize opportunities for success
Monitor objectives and achievement of Service and Accessory Parts sales
Develop Dealer processes for building Parts sales within the Service department
Assist Dealer departments in developing Marketing plans to increase Accessory visibility across the establishment or online
Help design pay plan, processes, and training to maximize Accessory sales
Assist, where necessary, to ensure the Dealers develop and maintain an effective After-Sales Marketing strategy which is complementary to National and Zone Marketing initiatives
U.I.O. analysis to determine market potential and related Sales and Retention targets
Effective use of Marketing and merchandising programs
Use of event Marketing such as service clinics and second delivery nights
Ensure adequate Customer follow-up and Retention systems are in place and properly utilized
Promotion of vehicle customization and Accessory sales (ADM)
Monitor Dealer receivables to ensure that claim administration is current
Administer warranty labour rate applications to ensure the warranty and Extra Care Protection (ECP) reimbursement rates are current
Enlist the assistance of and support the Field Warranty consultant to address claim administration problems and training needs
Encourage the sale of ECP as a Customer satisfaction and Retention Tool.
Identify Customer Satisfaction issues which are the result of Dealer Process, policies facility and staffing. Enlist the assistance of and supports the Field Customer Relations Consultant in addressing these issues
During regular Dealer contacts, monitor housekeeping activities and the use of corporate image materials. Ensure After-Sales facilities and personnel portray a professional image as identified by the Dealer Image and Operating Standards
Ensure that the Dealerships attend technical training, and that they meet the TECSMART training standard
Maintain TCI/Dealership training records
Encourage the regular submission of technical reports (Dealer product reports)
Enlist the assistance of and supports the Field Technical consultant to ensure that the Dealer service equipment meets the TCI standards and overall Dealer technical capability meets TCI standards