Area Operations Director

GISP-DGR & Transportation•Charlotte, NC

8d•Onsite

About The Position

This role offers the opportunity to earn quarterly incentive pay for leading strong performance across assigned stores and helping exceed net income goals. Eligible team members can earn additional quarterly payouts, with the potential to earn up to $4,000 per quarter based on results. Directs oral, written, and physical activities for assigned retail stores to ensure alignment with organizational cultural values and that net performance provides satisfactory financial support for the organization by managing sales and production, controlling expenses and payroll budgets, handling personnel issues, accounting, merchandising, loss prevention, and development of team members. Monitors, assesses, and evaluates district performance through sales, expenses, production, inventory levels, and staffing. Provides advice and counsel to managers on appropriate action plans and activities to meet operational and financial goals. Works in conjunction with the Director, Store Operations to develop and implement annual budgets, objectives, and work plans. Works cross-divisionally to ensure communication between all departments is clear and supports operational and organizational objectives. Recruits and builds high performing teams and develops succession plans designed to achieve business needs and support organizational culture. Implements strategies, policies, and standard operating procedures to maintain consistent and high levels of customer service, processing, safety, and security practices. Works in conjunction with the Visual Merchandising team to ensure all visual standards are maintained throughout the district. Coordinates orientation, training, and coaching with management staff in coordination with Goodwill University to ensure workforce is properly trained and is current in required courses. Partners with Loss Prevention Services to research and resolve any suspected or known theft or procedure violations in retail stores and donation centers. Analyzes market potential in current locations and new areas within our territory and makes recommendations through a proposal format. SUPERVISORY RESPONSIBILITIES Directly supervises assigned Store Managers. Responsible for the overall direction, coordination, and evaluation of these retail stores. Carries out supervisory responsibilities in accordance with the Agency's policies and procedures. Responsibilities include interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; coaching team members; addressing complaints and resolving problems; and budget development and management.

Requirements

Bachelor's degree (B. A.) from four-year college or university in Business Administration or related field and seven years' experience in increasingly responsible retail sales management; or the equivalent combination of education and experience.
Valid Driver's License (Class C)
Car insurance
Reliable automobile

Responsibilities

Manage sales and production
Control expenses and payroll budgets
Handle personnel issues, accounting, merchandising, loss prevention, and development of team members
Monitor, assess, and evaluate district performance through sales, expenses, production, inventory levels, and staffing
Provide advice and counsel to managers on appropriate action plans and activities to meet operational and financial goals
Develop and implement annual budgets, objectives, and work plans
Ensure clear communication between all departments
Recruit and build high performing teams
Develop succession plans
Implement strategies, policies, and standard operating procedures
Ensure all visual standards are maintained throughout the district
Coordinate orientation, training, and coaching
Research and resolve any suspected or known theft or procedure violations
Analyze market potential and make recommendations
Directly supervise assigned Store Managers
Responsible for the overall direction, coordination, and evaluation of retail stores
Interview, hire, and train team members
Plan, assign, and direct work
Appraise performance
Coach team members
Address complaints and resolve problems
Budget development and management