Area Medspa Manager

Greenwich MedSpa•Greenwich, CT

5d•Hybrid

About The Position

The Area Medspa Manager (AMM) oversees multiple locations, leading Spa Managers and cross-functional teams to drive sales performance, operational excellence, and a best-in-class patient experience. This role is responsible for ensuring consistent execution of the GMS Way, Sales Playbook, and operational standards across all assigned locations while developing high-performing leaders and fostering a patient-centric culture. Success in this role requires balancing strong business performance with exceptional leadership, team development, operational discipline, and meaningful patient connection. The AMM is expected to be a highly visible, hands-on leader who leads by example, drives accountability, and supports the continued growth and scalability of the organization.

Requirements

Proven ability to lead multi-location teams in a fast-paced service environment
Strong business acumen with experience managing KPIs, operational performance, and profitability
Prior multi-unit management experience in aesthetics, hospitality, or specialty retail strongly preferred
Ability to coach, influence, and hold leaders accountable
Strong communication, leadership, organizational, and problem-solving skills
High emotional intelligence and conflict-resolution abilities
Strong operational discipline and attention to detail
Passion for patient experience, hospitality, aesthetics, and team development
Proficient in Microsoft Office and operational systems
Ability to travel regularly between assigned locations
Availability to work Saturdays as business needs require
College degree: Sales/Business emphasis preferred.
2+ years of dermatologic/aesthetics experience required.
5+ years of management experience is preferred.

Responsibilities

Own and drive achievement of regional revenue goals, KPIs, profitability targets, and operational performance metrics
Hold Spa Managers accountable for execution, KPI performance, culture standards, and operational discipline
Ensure consistent execution of the GMS Sales Playbook and patient experience standards across all assigned locations
Actively participate in the selling process by leading through example in consultations, patient interactions, and closing behaviors
Use reporting, dashboards, and operational data to identify trends, diagnose performance gaps, and implement action plans
Identify underperformance at both the individual and location level and proactively implement corrective strategies
Directly manage, coach, and develop Spa Managers and leadership teams across assigned locations
Create a culture of accountability, follow-through, professionalism, and performance ownership
Conduct regular coaching sessions, performance evaluations, and development planning
Identify high-potential team members and build succession plans to support organizational growth
Address performance concerns through structured coaching, feedback, and disciplinary action when necessary
Lead hiring efforts for key roles while building strong bench strength and scalable leadership structures that support retention, growth, and succession planning across all locations
Protect and reinforce GMS culture and core values through hiring, coaching, recognition, and accountability
Champion and enforce the GMS Way as the operational and service standard across all locations
Ensure every patient interaction is elevated, personalized, and aligned with brand expectations
Partner with Spa Managers to ensure frontline teams consistently deliver: High-touch service, Seamless patient journeys, Clear and professional communication
Identify gaps in the patient experience and implement corrective actions through coaching, training, and process improvement
Serve as the escalation point for complex patient concerns and service recovery situations
Ensure consistent adoption and execution of all training programs, onboarding processes, and operational standards
Partner with the Patient Experience Manager to maintain high-quality onboarding and ongoing development across all roles
Reinforce CRM, POS, EMR, communication, and operational standards across locations
Drive ongoing coaching, skills development, accountability, and real-time feedback
Monitor training effectiveness and adjust strategies based on performance trends and business needs
Lead teams through operational changes, new initiatives, and process implementation with strong communication and follow-through
Ensure all locations operate in alignment with company policies, procedures, operational standards, and compliance requirements
Maintain operational discipline surrounding: Scheduling optimization, Inventory management, Membership processes, Cancellation and retention protocols, Reporting and scorecard accountability
Ensure consistent execution of L10 meetings, scorecards, audits, and operational reporting
Ensure compliance with company policies, clinical documentation standards, promotional guidelines, and operational procedures
Identify compliance risks proactively, conduct routine audits, and implement corrective action plans in partnership with leadership
Reinforce accountability across teams to uphold all regulatory and company standards
Ensure all locations maintain exceptional cleanliness, merchandising, maintenance, and brand presentation standards
Conduct regular facility walkthroughs to identify areas for improvement and maintain a polished, high-end environment
Coordinate maintenance needs with vendors and internal teams to ensure timely resolution
Support a safe, organized, and elevated environment for both patients and employees
Manage regional budgets including labor, operational expenses, and promotional investments
Ensure efficient allocation of resources to maximize profitability and operational effectiveness
Analyze financial performance and identify opportunities for revenue growth and cost control
Partner with leadership to support local and regional growth initiatives
Translate company-wide initiatives into clear, actionable regional execution plans
Partner cross-functionally with Clinical Leadership, Marketing, Procurement, HR, and the Call Center to ensure alignment and execution
Ensure marketing initiatives and patient acquisition strategies are executed effectively at the location level
Provide leadership with insights regarding market trends, patient behavior, operational challenges, and growth opportunities
Build and maintain strong relationships with VIP patients, referral partners, and local community contacts
Support Spa Managers in developing and executing local business growth initiatives
Identify opportunities to expand brand presence, patient loyalty, and market share within assigned regions
Lead with urgency, accountability, professionalism, and integrity
Model the GMS Way and company core values in all interactions
Drive performance through coaching, development, and consistent follow-through
Operate with strong emotional intelligence, professionalism, and discretion
Foster collaboration, positivity, and a high-performance culture across all teams
Maintain a visible, hands-on leadership presence within locations