Area Manager

Hertz•Phoenix, AZ

2h•$1

About The Position

The Area Manager TNC is responsible for ensuring the successful operation of their assigned grouping of Mobility Locations. The objective of the Area Manager TNC role is to grow and retain on-rents, increase market share, optimize fleet utilization, achieve profitability targets, deliver an exceptional customer experience, and develop high-performing teams. This role serves as a key liaison between Operations, Partner organizations, and Product teams to drive operational efficiency, customer satisfaction, and sustainable business growth.

Requirements

Bachelor’s Degree preferred
Minimum of five (5) years of management experience in a customer-focused environment preferred
Previous car rental industry experience preferred.
Ability to collaborate with internal and external stakeholders across multiple functions and locations
Ability to influence
Strong customer service orientation with ability to interact effectively at multiple levels in support of customer relationships
Commitment to continuous improvement
Some knowledge of employment and labor laws
Ability to manage multiple priorities
Ability to work in a fast paced environment
Proven sales ability
Excellent communication and presentation skills
Strong relationship building skills
Develop and lead high performing team

Responsibilities

Achieve operational, revenue, profitability, conversion, and retention goals as established through annual business planning while delivering an exceptional customer experience.
Develop and execute local growth initiatives focused on increasing reservations, improving conversion rates, driving new rentals, and maximizing driver retention.
Train, coach, and develop all location managers to ensure execution excellence and consistent customer service standards.
Ensure efficient utilization and effective control of vehicle inventory while achieving fleet utilization, availability, and out-of-service targets.
Create an ownership culture focused on operational excellence, customer satisfaction, growth, and accountability.
Inspire, challenge, and develop employees to achieve individual and team performance goals.
Maintain effective staffing levels to support business growth and operational performance.
Monitor and improve key Mobility performance metrics, including conversion, retention, utilization, customer satisfaction, and on-rent growth.
Partner closely with rideshare and mobility partners to address operational opportunities, support strategic initiatives, and ensure alignment on business objectives.
Serve as the voice of the customer and field operations by providing actionable feedback to Product and Support teams on opportunities to improve tools, processes, operational efficiency, and the customer experience.
Manage required administrative tasks, controls, reporting, and compliance activities in accordance with company policies.
Remain current on all operational procedures, policies, and administrative requirements.
Provide specific performance feedback and development coaching to employees through semi-annual and annual performance reviews.
Collaborate with field leadership and support teams to identify opportunities for operational improvements, increased market penetration, and business growth.
Ensure all corporate policies and procedures are administered and followed appropriately by all personnel.
Model strong leadership behaviors, foster collaboration across teams, and drive a results-oriented culture focused on growth and continuous improvement.