Area Manager - Affordable Housing

ACC MANAGEMENT GROUP, INC. • Oshkosh, WI

16h • Hybrid

About The Position

ACC Management Group is seeking an experienced Community Manager with a strong background in property management and affordable housing to join our team as an Area Manager. This support-focused role has no direct reports and serves two key functions across our portfolio: providing hands-on operational coverage and supporting the training and development of new team members. You'll step in to oversee operations at properties during absences, vacancies, and new lease-ups, while also helping onboard, train, and mentor new hires, to set them up for long-term success. The ideal candidate must have affordable housing program knowledge and be an adaptable, strong communicator who thrives in a fast-paced, changing environment. You'll work closely with our Regional Vice President and Regional Managers to ensure communities are well-run, residents and new hires are supported, and compliance standards are met. A company vehicle, along with business mileage reimbursement is included with this role, due to the required travel.

Requirements

• High School diploma or equivalent required.
• 3-5 years of property management or industry related experience required.
• A minimum of 2 years of managing a site(s) is required.
• Project based section 8 and section 42 experience, required.
• Knowledge of fair housing laws.
• Knowledgeable and proficient with computer software applications in word processing, spreadsheets, database and presentation software (MS Outlook, Word and Excel).
• Must be able to physically inspect the properties.
• Must maintain a valid driver’s license with an acceptable driving record.
• Flexibility with working hours and availability for later hours or Saturdays, as needed.
• Ability to prioritize and possess efficient time management skills.
• Demonstrates excellent verbal and written communication skills.
• Strong customer service skills with ability to handle complaints in a positive and time efficient manner.
• Goal-oriented, team player.
• Adaptable and ability to change property locations at any given notice.
• Ability to work independently, under tight deadlines.
• Exhibits a high degree of professionalism and respect through appearance and interactions with others.
• Ability to lift up to 25 pounds, unassisted, as needed.

Nice To Haves

• Knowledge of Rural Development is a plus.
• Experience with OneSite software is a plus.

Responsibilities

• Ensure complexes and vacancies are ready for showings and move-in dates.
• Effectively communicate property features and amenities to all prospects.
• Answer questions to all prospects and potential applicants in a timely manner.
• Conduct showings of vacant units to all interested prospects.
• Greet all walk-in traffic during open office hours and attend to all needs, questions, or complaints.
• Address resident concerns and all maintenance requests in a timely manner.
• Process all paperwork in accordance with company policies and Fair Housing requirements for new applicants, recertifications, and renewals.
• Generate, distribute, and monitor renewal notices and follow up accordingly.
• Coordinate and process all lease paperwork for all move in and move outs.
• Collect payment of rent according to company procedures and policies.
• Handle and process all delinquency matters and reporting as needed.
• Maintain strong resident relations while continuing to enact company and community policies.
• Lead all resident relations matters or concerns that are presented in a timely manner.
• Maintain relationships with all vendors, suppliers, and professionals servicing the company and/or property.
• Record and document all resident correspondence, as appropriate.
• Report and document all accident and emergency situations in a timely manner.
• Maintain all resident files and any confidential information in a secured area in compliance with company policies and the Fair Housing Law.
• Maintain all maintenance files and binders, accounting records, budget and marketing binders in a safe and secure area.
• Oversee and supervise all maintenance activity of employees and independent contractors.
• Support all on-site property employees, providing proper training, guidance, and coaching.
• Make recommendations and assist with marketing efforts to ensure effective and creative strategy implementation.
• Understand, maintain, and stay up to date on assigned property(s) description and classification.
• Maintain a current working knowledge and adhere to the Fair Housing Laws, its policies and practices, in accordance with ACC Management Group’s policies and procedures.
• Coordinate, plan, and review with the Regional Manager/RVP the next year’s budget allowance for approval.
• Coordinate bank deposits as needed.
• Complete all assigned reports and/or projects to the Regional Manager/RVP by the required deadline.
• Assist in the training and onboarding experience of new site team members according to ACC Management Group’s policies and procedures.

Benefits

• Competitive pay with bonus opportunities.
• Comprehensive medical HRA plans (company sponsored), and voluntary dental, & vision coverage for employees working 30+ hours per week.
• Short-term disability (STD), long-term disability (LTD), and life insurance options (available for employees working 30+ hours per week).
• Company-paid $25,000 life insurance policy when enrolled in STD and LTD (available for employees working 30+hours per week)!
• Full and part-time employees are eligible for the 401(k) after 6 months of employment with company match—ACC contributes 25% of the first 5% of eligible compensation, with full vesting after 3 years of employment.
• Paid time off, provided up front, to recharge and reset.
• 10 paid holidays, that include a floating holiday and a birthday holiday.
• Free Employee Assistance Program (EAP) for all employees—available to both full-time and part-time team members, no enrollment required!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED