Area Manager

Bob's Discount Furniture • Piscataway, NJ

4d • Onsite

About The Position

An Area Manager is a motivated, customer-focused position responsible for leading a team of hourly-workforce and maintaining Bob’s core values. In this role, you will leverage your expertise in safety, quality, and performance to exemplify those core values and foster a positive culture of growth and development for all employees. You will collaborate closely with other team members to encourage a diversified workforce, maintain constant open communication throughout the operation, and protect customer expectations through sustained operations.

Requirements

• People Leadership: Demonstrated ability to hire, manage performance, coach, and promote direct reports. Leads by example through Bob’s Core Values. Drives engagement on the floor through visibility, communication, and recognition.
• Talent Development, Appraisal, and Feedback: Experience mentoring and coaching team members to drive growth. Establishes the appropriate team structure to respond to business needs and goals. Develops frontline leaders to build bench strength.
• Hold Others Accountable: Proven track record of auditing employee work to ensure results are high quality and meet success criteria. Delivers real-time, data-driven feedback tied to productivity, quality, and safety metrics. Owns area performance including throughput, quality, and safety.
• Effective Delegation: Skilled at assigning responsibilities and empowering team members. Ability to determine severity of tasks and align on ownership and ability to delegate.
• Execution and Results: History of driving projects to completion with measurable outcomes. Ability to create plans, communicate requirements, and navigate priorities. Delivers daily, weekly, and monthly operational targets (UPH, SLA, Cost, Quality).
• Sound Judgment: Consistently makes well-informed decisions. Ability to negotiate trade-offs: Time Vs. Quality Vs. Resources. Balances short-term operational needs with long-term business impact.
• Complex Problem Analysis: Ability to analyze complex issues and develop effective solutions. Uses data trends and reporting to identify inefficiencies and improvement opportunities.
• Effective Communication: Excellent written and verbal communication skills that facilitate clear, impactful interactions. Ability to define and clarify what success looks like.
• Conflict Management: Demonstrates high situational awareness and adapts leadership styles to environment. Proven ability to manage and resolve conflicts constructively. Ability to partner effectively with Human Resources for employee coaching and mitigation.
• Motivational Skills: Ability to motivate and engage team members. Boost morale by working hand in hand with frontline associates. Builds a culture of accountability, teamwork, and continuous improvement.
• Technical Proficiency: Proficiency in Warehouse Management System (WMS) and Microsoft Office. Ability to quickly learn and adapt to new systems and technologies.
• Financial Acumen / KPI / Sales-Driven Focus: Ability to meet and exceed key performance metrics, including financial targets and customer satisfaction scores. Manages labor costs, productivity rates, and budget adherence. Tracks and improves KPI’s such as UPH, cost per unit, on-time shipping, and fill rate. Understands P&L impact of the operation and drives cost efficiencies.
• Customer Satisfaction: Demonstrated commitment to enhancing the customer experience. Meet customer commitments by focusing on quality and accuracy- minimizing damage of products. Responds quickly to service failures and implements corrective actions.
• Process Improvement: Proven ability to streamline workflows and implement effective process improvements. Ability to drive process improvement initiatives (Lean, Kaizen, and/or Six Sigma).
• Strategic Thinking and Planning: Capability to develop and implement strategic plans aligned with business objectives. Supports labor planning, capacity planning, and peak readiness strategies.
• Minimum 3 years of experience in a warehouse environment with at least 2 years lead or management experience.
• Understanding of supply chain and distribution center operations.
• Experience in using a warehouse management system (WMS) – preferably SAP, as well as Microsoft Outlook, Word and Excel
• Ability to communicate proactively and effectively including comprehending and communicating detailed instructions, reading and writing, and having knowledge of commonly used concepts, practices, and procedures as required by the position.
• Must be at least 18 years old to be considered for employment with Bob’s.

Nice To Haves

• Bilingual (English/Spanish) is a plus, given the workforce composition at several of Bob’s distribution centers.
• Prior experience in a high-volume retail or furniture distribution environment.
• Experience supporting peak-season operations with fluctuating volume and staffing.

Responsibilities

• Apply your expertise to support, mentor, and motivate your workforce.
• Lead efforts in safety, quality, and productivity to ensure customer satisfaction.
• Demonstrate proficiency in talent management by evaluating performance and completing employee reviews.
• Collaborate with other team members or departments to develop plans and navigate barriers to achieve business objectives.
• Utilize knowledge and expertise to define roles and priorities for your workforce.
• Continuously monitor and optimize team performance for efficiency using key performance indicators.
• What is noted above is not an all-inclusive list, but more an overview of major duties associated with this role. These duties may be modified or expanded at any time depending on business needs.

Benefits

• Competitive Medical, Dental, and Vision Insurance
• Generous paid time off, including vacation, personal days, sick leave, holidays, and your birthday!
• 401(k) Profit Sharing Plan with a generous company match
• Pet Insurance and employer-paid Life Insurance options
• Professional Development: Tuition reimbursement, on-demand learning, and career progression pathways
• Employee Discount starting on Day 1, plus exclusive partner discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed