Area Manager - Residential Service Routes

Southern Outdoor Restoration•Charlotte, NC

3d•Onsite

About The Position

Unison is SOR’s residential service brand, specializing in exterior home services such as dryer vent cleaning, gutter cleaning, pressure washing, turf care, and trash bin cleaning. The Area Manager will be responsible for building and running the Charlotte market, overseeing operations, people, and resources. This role requires experienced leadership in managing field teams within a route-based or field service business.

Requirements

3+ years leading field supervisors or crews in field service, route service, or a similar business
Proven record of results in quality, productivity, and retention
Clear, professional written and verbal communication, including calming upset customers
Comfort with business software and tracking performance data
Valid driver’s license with 3+ years of driving experience and a good driving record
In-person work schedule, Monday through Friday, with occasional after-hours or weekend work

Nice To Haves

Budgeting and operational KPI experience
Knowledge of OSHA and workers’ compensation
Turf or pest control licensing
DOT medical card or DOT driver status

Responsibilities

Own all operations for the Charlotte market: service quality, crew productivity, customer retention, and financial results.
Staff, train, equip, and schedule crews to match demand.
Hold bi-weekly one-on-ones and complete timely performance reviews.
Review quality inspections and resolve escalated customer concerns.
Track market metrics and act on problems before customers feel them.
Collaborate with Logistics on vehicles and equipment and with our Safety Manager for training and team safety.
Approve timecards and expenses.
Enforce safety standards and company policies.