Area Manager - Residential Service Routes

Southern Outdoor Restoration•Charlotte, NC

1d•Onsite

About The Position

Unison is SOR’s residential service brand, specializing in exterior home services such as dryer vent cleaning, gutter cleaning, pressure washing, turf care, and trash bin cleaning. The Area Manager will be responsible for building and running the Charlotte market, overseeing operations, people, and resources. This role requires experienced leadership in managing field teams within a route-based or field service business.

Requirements

At least 3 years of experience leading field supervisors or crews in a route-based or field service business, including hiring, scheduling, coaching, performance reviews, and corrective action.
Proven record of results in quality, productivity, and retention.
Excellent customer service skills: Clear, professional written and verbal communication, including deescalation skills.
Comfort with business software and tracking performance data.
Valid driver’s license with 3+ years of driving experience and a good driving record.
Must be authorized to work in the U.S.; we do not sponsor visas.

Nice To Haves

Budgeting and operational KPI experience.
Knowledge of OSHA and workers’ compensation.
Turf or pest control licensing.
DOT medical card or DOT driver status.

Responsibilities

Own all operations for the Charlotte market: service quality, crew productivity, customer retention, and financial results.
Staff, train, equip, and schedule crews to match demand.
Hold bi-weekly one-on-ones and complete timely performance reviews.
Review quality inspections and resolve escalated customer concerns.
Track market metrics and act on problems before customers feel them.
Be the main point of contact for customer service escalations.
Collaborate with Logistics on vehicles and equipment and with our Safety Manager for training and team safety.
Approve timecards and expenses.
Enforce safety standards and company policies.