Area Manager Self Storage

SecureSpace Management • Tacoma, WA

3d • Hybrid

About The Position

SecureSpace Management LLC is a rapidly growing Self Storage platform in the USA, focusing on high-density urban markets. We prioritize exceptional customer service and advanced security features to ensure a high-quality customer experience across all our stores. The Area Manager reports to the District Manager and is responsible for achieving regional sales and revenue targets by hiring, training, and coaching store teams. This role involves direct engagement with store teams, providing leadership in all operational aspects, enhancing property performance, ensuring policy adherence, and driving business growth. A key aspect of this position is leading by example in our stores to deliver the highest level of customer service. This role will cover locations in Tacoma, WA, Portland, OR, and surrounding areas.

Requirements

• A minimum of (3) years of multi-unit management experience in self-storage, retail, or hospitality.
• Proven operational management skills.
• Demonstrated expertise in customer service.
• Marketing knowledge.
• Financial acumen.
• Policy and regulation compliance.
• Strong communication and time management skills.
• Proficiency in problem-solving.
• Project management skills.
• Analytical capabilities.
• Adaptability and flexibility.
• Technical proficiency.
• Experience in team management.
• Availability for weekend work and occasional Saturday shifts.
• Must adhere to all SecureSpace Management policies and procedures.
• Must maintain the integrity of confidential communications and customer information.
• Must maintain a professional, courteous, and cooperative manner with GSA and SecureSpace staff, as well as field personnel and outside contacts, and demonstrate respect and a positive attitude.
• Must demonstrate dependability by arriving and leaving work on time and limiting personal telephone calls and socializing to break periods.

Responsibilities

• Conducts site audits weekly to monthly to ensure operational standards.
• Facilitates operational adjustments, oversees lien processes, and manages sales and administration of protection plans.
• Supports and manages staff to deliver exemplary customer service and models such behaviors.
• Maximizes revenue and profit margins while controlling expenses to ensure the highest return on investment (ROI) at each location.
• Reviews and analyzes revenue budgets, financial audits, and expenditures to enhance financial health.
• Coordinates special projects, district meetings, and store openings, and manages transitions between stores.
• Inspects properties for safety violations and malfunctioning security equipment, ensuring a safe environment for employees and customers.
• Is available for on-call emergency backup, addressing night and weekend security concerns, and providing district coverage as needed.
• Conducts competitor site visits to inform pricing strategies, marketing approaches, and customer reach expansion.
• Manages contractor and vendor relationships to meet or exceed contractual expectations.
• Evaluates staff performance formally and informally, including overseeing the hiring, training, and, if necessary, termination of site personnel.
• Ensures operational efficiency and compliance with company policies and addresses operational challenges.
• Engages with customers to resolve service issues and maintain high levels of customer service across all stores.
• Oversees marketing, sales goals, budgets, store safety, cleanliness, and stores' financial performance.
• Acts as a liaison between stores and regional leadership, identifying potential maintenance and safety issues.
• Regularly visits work sites in compliance with company policy and performs other duties as assigned.
• Travels for meetings, conferences, or temporary coverage of other areas.
• Operates roll-up doors for storage units.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed