Area Manager, Self-Storage

QuadReal Property Group•Vancouver, BC

2d•CA$80,000 - CA$90,000•Hybrid

About The Position

Reporting to the Director, Self Storage Operations, the Area Manager, Self Storage is responsible for leading facility-level operations and execution across a designated portfolio of self-storage sites, with a focus on driving occupancy growth, delivering an exceptional customer experience, and embedding consistent, scalable operating practices across assigned facilities. The Area Manager translates operational strategy into site-level action, with a focus on driving occupancy growth, delivering an exceptional customer experience, and embedding consistent, scalable operating practices across assigned facilities.

Requirements

5+ years of operations experience, with at least 2 years in a multi-site or supervisory role; self-storage, retail, or property operations experience preferred.
Strong leadership and team development skills with a track record of coaching site-level teams to performance.
Solid understanding of operational performance drivers including occupancy management, customer experience, and cost control.
Excellent communication skills with the ability to work effectively across field and Head Office environments.
Proficiency in property management or operations software; self-storage platform experience (e.g., Sitelink, storEDGE) is an asset.
Valid driver's licence and ability to travel regularly to facility locations within the assigned region.
Post-secondary education in Business, Operations, or a related field; equivalent experience considered.

Nice To Haves

self-storage, retail, or property operations experience preferred.
self-storage platform experience (e.g., Sitelink, storEDGE) is an asset.

Responsibilities

Lead day-to-day operations across assigned self-storage facilities, ensuring service consistency, safety, and compliance with company standards.
Conduct regular site visits to assess operational performance, customer experience, and adherence to policies and procedures.
Respond to operational escalations and after-hours emergencies as required.
Support the implementation of standardized operating practices across facilities while remaining responsive to site-level needs.
Execute operational initiatives arising from enterprise strategy, acquisitions, or process improvement programs.
Drive facility-level execution of growth initiatives to increase occupancy, revenue, and customer retention across assigned sites.
Support the stabilization and performance improvement of sites through strong operational execution.
Monitor occupancy trends, leasing activity, and customer feedback to identify risks and opportunities, taking corrective action as needed.
Partner with Marketing and Operations Support to ensure demand-generation initiatives are operationally executable at the facility level.
Contribute operational insights and recommendations to support portfolio-wide growth planning and prioritization.
Provide coaching and day-to-day performance guidance to Site Managers in line with established performance expectations.
Support performance management conversations by identifying issues, providing operational feedback, and partnering with HR on next steps.
Participate in interviews and onboarding for facility roles, providing operational input and recommendations.
Reinforce consistent application of policies and practices at the site level in partnership with HR.
Escalate employee relations matters, policy interpretation, and formal HR processes to Human Resources.
Support the Director as the primary interface between self-storage facilities and Head Office teams; liaise directly with Marketing & Communications and Finance on store-level promotion rollouts, campaign execution, and budget matters as needed.
Communicate site-level needs, constraints, and priorities to the Director to ensure Head Office partners can provide effective support.
Ensure clear, timely communication of corporate initiatives to Site Managers.
Monitor individual store budgets across assigned facilities, flagging variances and cost concerns to the Director.
Support Store Managers in vendor relationships at the facility level; escalate vendor agreements or issues requiring broader coordination to the Director, Legal, Finance, or Procurement as appropriate.
Support cost discipline and budget adherence at the facility level.
Ensure accurate and timely operational reporting from assigned facilities.
Identify and escalate operational risks, compliance issues, or performance gaps to the Director, Self Storage Operations.
Support post-acquisition integration initiatives at the facility level in partnership with centralized teams.
Uphold QuadReal's values and operating standards across all sites.