Self Storage Manager
About The Position
Manages the day-to-day business of the assigned site/facility according to company policy and procedures. The role involves meeting or exceeding sales and profit objectives, building and maintaining business relationships within the local market, and demonstrating excellent customer service with a commitment to customer satisfaction. Key responsibilities include providing customer service, leasing storage units or parking spaces, marketing the property locally, managing collections for past-due accounts, performing administrative business functions, and light maintenance of the property.
Requirements
- Strong customer service skills with the ability to handle various customer concerns.
- Comfortable handling high foot traffic and multi-tasking in a fast-paced environment.
- Basic computer proficiency and the ability to use management software and mobile technology.
- Organizational skills and the ability to manage multiple tasks simultaneously.
- Ability to work independently and as part of a team.
- Communicate effectively, both written and verbally (English).
- Pass a pre-employment drug screen and have acceptable results of a background check.
- Current valid driver’s license and auto insurance.
- Sit or stand for up to 8 hours per day.
- Ability to traverse entire property for audit, lock removal or tour purposes.
- Ability to bend, twist and lift.
- Ability to frequently lift or move up to 25 lbs. of pressure; occasionally lift or move up to 40 lbs. of pressure.
Nice To Haves
- Previous self-storage or related industry experience is a plus.
Responsibilities
- Provide outstanding customer service in person, over the phone, and through email.
- Assist customers with selecting the right storage solution and completing rental agreements.
- Meet and exceed monthly rental and sales goals.
- Process payments and maintain accurate customer accounts.
- Manage delinquent accounts and follow company collection procedures.
- Perform daily property inspections to ensure the facility is clean, secure, and well-maintained.
- Coordinate with vendors and maintenance contractors as needed.
- Maintain accurate records and complete daily operational reports.
- Promote tenant protection plans and other company services.
- Build relationships within the local community to help generate new business.
- Ensure company policies and procedures are followed while maintaining a safe and professional environment.
- Contribute to a positive work environment.
- Conduct marketing tasks in local area as required.
- Enforce rules governing the property.
- Maintain a professional personal appearance.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
