Area Manager - Medico Long Beach
About The Position
Medico Healthcare Linen Service is seeking an Area Manager to directly manage our customer facing Service team. The ideal candidate will have a minimum of 5 years’ experience leading teams, a solid customer service background, to include face to face interactions and service-oriented business relationships. Responsibilities include leading and coaching team members; managing the overall performance of a 4-5 route team; providing leadership by fostering a safe working environment; successful resolution of customer related issues; maintain customer contract renewals; training a team on effective sales techniques; performing goodwill of customers at the customer site while maintaining a high level of customer satisfaction.
Requirements
- An Associate’s degree is required
- 5 years active driving experience
- Excel and other Microsoft products
- Up to 5 years of Management experience
- Experience in industrial sales or customer service
- Excellent business writing skills
- Excellent presentation and documentation skills
- Lifting, carrying and walking Medico Healthcare Linen Service products in and out of customer accounts up to 75lbs
- Strong work ethic
- Results oriented
- Organized
- Excellent communicator
Nice To Haves
- A Bachelor's Degree preferred in Business Administration or Communication
Responsibilities
- Leading and coaching team members
- Managing the overall performance of a 4-5 route team
- Providing leadership by fostering a safe working environment
- Successful resolution of customer related issues
- Maintain customer contract renewals
- Training a team on effective sales techniques
- Performing goodwill of customers at the customer site while maintaining a high level of customer satisfaction
- Achieving sales, profit, inventory and payroll goals
- Managing a budget and dealing with operational issues that affect service
- Hands-on support of direct reports includes accompanying our service representatives or visiting customers alone, when necessary, to assist in the pick-up and delivery of products or services
- Performing managerial duties
- Engages and collaborates with other departments
- Handle customer inquiries and complaints
- Knowledge and ability to provide information about the products and services
- Troubleshoot and resolve product issues and concerns
Benefits
- Competitive Pay
- 401(k) plan with up to 4% match
- Company-sponsored pension plan
- Medical, Dental, and Vision Insurance Package
- Disability and Life Insurance Package
- Career Advancement Opportunities
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
