Security - Long Beach

Customized Guard Services & Systems • Long Beach, CA

2d • Onsite

About The Position

The Lobby Ambassador serves as the first point of contact for tenants, guests, and visitors entering the commercial high-rise building. This role involves providing a welcoming atmosphere, ensuring the security and safety of the premises, and delivering exceptional customer service. Customized Guard Services & Systems (CGSS) is a fast-growing, privately-owned & operated company that invests in its employees for career advancement and success.

Requirements

• Serve as the first point of contact for tenants, guests, and visitors.
• Provide a welcoming atmosphere.
• Ensure the security and safety of the premises.
• Deliver exceptional customer service.
• Monitor and control access to the building.
• Verify identification and issue visitor passes.
• Maintain a visitor log.
• Manage guest check-ins and check-outs.
• Conduct regular surveillance of the lobby area.
• Report suspicious activities or security breaches.
• Collaborate with security personnel.
• Respond to emergencies.
• Serve as a liaison between building management, security, and tenants.
• Communicate effectively with team members and departments.
• Ensure the lobby area is clean, tidy, and well-maintained.
• Report maintenance needs or safety hazards.

Responsibilities

• Greet and assist tenants, guests, and visitors warmly upon arrival.
• Provide directions, information, and assistance regarding building amenities, services, and surrounding areas.
• Address and resolve inquiries and concerns promptly and courteously.
• Monitor and control access to the building, ensuring only authorized individuals enter.
• Verify identification and issue visitor passes as necessary.
• Maintain a visitor log and manage guest check-ins and check-outs.
• Conduct regular surveillance of the lobby area and report any suspicious activities or security breaches.
• Collaborate with security personnel to ensure the safety of the building and its occupants.
• Respond promptly to emergencies, such as fire alarms, medical incidents, or evacuations, and assist as needed.
• Serve as a liaison between building management, security, and tenants.
• Communicate effectively with other team members and departments to ensure smooth operations.
• Relay important information or updates to tenants and guests as required.
• Ensure the lobby area is clean, tidy, and well-maintained at all times.
• Coordinate with maintenance and cleaning staff to address any issues or concerns.
• Report any maintenance needs or safety hazards to the appropriate personnel.

Benefits

• Competitive weekly pay
• Uniforms Provided
• Exclusive App Access (direct deposit, clock in/out, W1 forms, day off requests, etc.)
• Comprehensive support
• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401K/403b Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed