Area Manager

IronWatch Security•Arlington, VA

45d•$60,000 - $65,000•Hybrid

About The Position

The Area Manager is responsible for overseeing field operations, client satisfaction, staffing coverage, and enforcement of company policies across assigned accounts. This role serves as the primary liaison between clients, field staff, and leadership while ensuring all posts are staffed, compliant, and operating at a high level. The Area Manager is a hands-on operational leader responsible for ensuring client satisfaction, full staffing coverage, and strict adherence to company standards across all assigned locations. This position falls under the prevue of Operations reporting to the DOO.

Requirements

Post Fill Rate: ≥ 98%
Overtime: ≤ 2% target
Client Response Time: ≤ 24 hours
Schedule Accuracy: 100%
Reporting: 100% on-time submission
Combination of field and administrative duties
Availability for nights/weekends as needed
Ability to operate in fast-paced, high-demand environments
Conducting themselves in a professional manner during working hours to include virtual calls.

Responsibilities

Act as the primary point of contact for all assigned clients.
Respond to all client concerns via phone, email, text, or in-person within 24 hours.
Investigate and resolve issues promptly and professionally.
Escalate unresolved matters to the General Manager when necessary.
Maintain strong relationships to support client retention and satisfaction.
Maintain full ownership of schedule accuracy and stability.
Ensure 100% post coverage in accordance with contracts.
When vacancies occur, take immediate action by standing post if required, utilizing Field Supervisors, or contacting available flex officers.
Update schedules immediately once coverage is secured.
Control overtime while maintaining operational effectiveness.
Enforce all company policies, procedures, and post orders.
Issue write-ups and disciplinary actions for violations.
Submit all disciplinary documentation to HR within 48 hours for review prior to issuing.
Notify HR by end of shift (via email) for terminations and submit all documentation within 48 hours.
Recommend removals or reassignments based on performance or client needs.
Conduct site visits 1–2 times per week per site.
During visits, ensure proper uniform and professional appearance, verify understanding of post orders, and address deficiencies immediately, including disciplinary action up to removal if necessary.
Perform weekly hours audits and compliance checks.
Submit operational metrics to upper management every Monday by 5:00 PM on provided workbook.
Ensure weekly timesheet accuracy.
Submit bi-weekly payroll timesheets (Mondays by 1:00 PM) to the GM.
Monitor labor hours vs. contract requirements.
Ensure officers accept their shifts when the schedules have been published.
Support onboarding, training, and development of officers.
Assist with post order updates and site-specific requirements.
Ensure compliance with licensing and regulatory standards.
Conduct thorough incident follow-ups and reporting.
Assist with new account setup, site walkthroughs, and client meetings.
Maintain professionalism, accountability, and leadership presence in the field.