Area Manager - Sally Beauty D229

CosmoProf•Houston, TX

1d•Hybrid

About The Position

Drives sales, manages expenses, and directs all the operational activities of a designated district, averaging 10 stores. The Area Manager embodies and articulates the customer service model, providing leadership to deliver great customer service to ensure an excellent customer experience to maximize sales and customer loyalty in assigned stores. They understand the competitive landscape by observing and studying other companies to learn about current initiatives/strategies, and shares information with Management. The role involves assessing assigned Store Managers to determine talent opportunities and impact on store performance, consistently engaging direct reports in discussions regarding their own strengths and development opportunities, and ensuring that Store Managers engage and develop their teams. The Area Manager also develops and maintains programs for recruitment, training, and developing customer-focused associates through coaching. Additionally, they monitor controllable expenses in assigned stores to maintain acceptable levels while minimizing adverse effects on store operations, are indirectly responsible for maintaining minimum shrink, and analyze financial reports and processes monthly and other required reports. The position provides oversight of all activities of the district’s store operations and personnel in the use of company policies, leading a team of Store Managers with a focus on driving customer satisfaction, in-store presentation, and supporting the customer through proficient store operations.

Requirements

High School Diploma or equivalent.
1+ years’ experience in business, management and/or merchandising experience
Requires specialty retail or trade knowledge, problem-solving, and driving associate engagement
Thorough knowledge of the selection of top candidates, sourcing, and education
Thorough knowledge of inventory management strategies, merchandising techniques, and systems, including sales promotion activities of the Stores
Ability to plan, organize, lead, and control
Ability to recognize, analyze, and quantify market trends
Understanding the customers' merchandise preferences and store variables
Understanding of assigned store capabilities and growth potentials
Ability to travel extensively and frequently, including overnights and weekends, to attend national sales meetings, beauty shows, and sales operations meetings.
Ability to relocate if required.
Excellent oral and written communication skills
Problem Solver
Builds Collaborative/Organizational Relationships
Focus on Customers – Passion for delivering great customer experience and drive to uphold our Purpose & Values
Strong leadership and management skills
Engage and Inspire: High energy with a strong sense of urgency
Process/Quality Improvement
Drives Organization success/results
Strong, dependable work ethic and the ability to quickly adapt and learn
Business, Financial, Quantitative Acumen
Earn Trust and build a strong team
Enthusiasm for the beauty industry and its products.
Strong desire to provide the best communication and education possible for the stores
Valid driver’s license and good driving record.

Responsibilities

Drives sales, manages expenses, and directs all the operational activities of a designated district, averaging 10 stores.
Embodies and articulates the customer service model, providing leadership to deliver great customer service to ensure an excellent customer experience to maximize sales and customer loyalty in assigned stores.
Understands the competitive landscape by observing and studying other companies to learn about current initiatives/strategies, and shares information with Management.
Assesses assigned Store Managers to determine talent opportunities and impact on store performance.
Consistently engages direct reports in discussions regarding their own strengths to leverage and opportunities to develop while leveraging IDP.
Ensures that the Store Managers engage and develop their teams.
Develops and maintains programs for recruitment, training, and developing customer-focused associates through coaching.
Monitors controllable expenses in assigned stores to maintain acceptable levels while minimizing adverse effects on store operations.
Indirectly responsible for maintaining minimum shrink.
Analyzes financial reports and processes monthly and other required reports.
Provides oversight of all activities of the district’s store operations and personnel in the use of company policies.
Leads a team of Store Managers that continually has a focus on driving customer satisfaction, in-store presentation, and supporting the customer through proficient store operations.