Area Manager- E-commerce-Sun-Wed, Day Shift

ID Logistics US•Richmond, VA

4d•$63,000 - $75,000•Onsite

About The Position

The Area Manager is responsible for leading and developing a team of front-line associates and team leads while driving operational excellence within assigned warehouse functions in a fast-paced fulfillment and distribution environment. This role owns daily execution of safety, quality, productivity, and customer service objectives, ensuring operational goals are consistently achieved while fostering a culture of accountability, engagement, and continuous improvement. The Area Manager serves as a hands-on leader who spends significant time on the warehouse floor coaching teams, monitoring performance, removing barriers, and driving process adherence. This individual leverages data, operational metrics, and problem-solving skills to optimize workflows, improve productivity, and deliver a best-in-class customer experience. The ideal candidate thrives in a high-volume fulfillment environment, demonstrates strong leadership capabilities, and has experience supporting e-commerce, omnichannel, or direct-to-consumer (DTC) operations where speed, accuracy, and customer satisfaction are critical. This individual is passionate about developing talent while delivering measurable business results through data-driven decision-making and continuous improvement. This position follows all corporate and site-specific Good Manufacturing Practices (GMPs) and actively promotes a strong safety and compliance culture.

Requirements

High school diploma or GED required
2–5+ years of leadership experience in warehouse, distribution, fulfillment, logistics, manufacturing, or e-commerce operations
Experience leading hourly associates in a fast-paced, metrics-driven environment
Strong understanding of operational KPIs, labor productivity, quality, safety, and customer service metrics
Proven ability to lead teams, drive accountability, and deliver operational results
Experience with process improvement, root cause analysis, and standard work
Strong communication, organizational, and problem-solving skills

Nice To Haves

Experience leading teams in a high-volume e-commerce, omnichannel, direct-to-consumer (DTC), retail distribution, or fulfillment center environment
Experience managing operational metrics such as productivity, throughput, order cycle time, quality, labor utilization, and customer service performance
Experience with Warehouse Management Systems (WMS), labor management tools, and data-driven process improvement initiatives
Demonstrated ability to lead through peak volume periods, rapid growth, and changing customer demands
Strong analytical, problem-solving, and decision-making skills with the ability to translate data into actionable results
Bachelor's degree preferred or equivalent combination of education and operational leadership experience
3PL experience

Responsibilities

Lead and oversee daily operations within assigned inbound, outbound, fulfillment, or distribution functions to ensure safe, efficient, and customer-focused execution
Drive performance against key operational metrics including safety, quality, productivity, cost, throughput, labor utilization, and on-time customer delivery
Lead operations within a fast-paced e-commerce and fulfillment environment, ensuring customer orders are processed accurately, efficiently, and on time while meeting service-level agreements (SLAs)
Manage, coach, and develop front-line associates and team leads, creating a high-performance culture focused on accountability, engagement, and continuous learning
Conduct daily shift huddles, floor walks, and operational reviews to communicate priorities, identify risks, and ensure execution of standard work
Monitor workflow, staffing plans, and labor allocation to optimize operational performance and support changing business demands during peak and ramp periods
Utilize data and performance metrics to identify opportunities, investigate root causes, eliminate process bottlenecks, and implement sustainable corrective actions
Partner with Operations Managers, Industrial Engineering, and Continuous Improvement teams to drive productivity gains, process standardization, and operational excellence initiatives
Champion a safety-first culture by ensuring compliance with all company policies, safety standards, GMP requirements, and regulatory guidelines
Support talent development through coaching, performance management, succession planning, and leadership development activities
Drive associate engagement by fostering an inclusive work environment that encourages collaboration, recognition, and continuous improvement
Lead execution during peak volume periods, operational ramp-ups, and new customer implementations while maintaining service and productivity expectations
Collaborate cross-functionally with Human Resources, Safety, Maintenance, Quality, and Site Leadership teams to resolve issues and improve overall site performance
Serve as an escalation point for operational challenges and take ownership of delivering timely, effective solutions that support customer commitments
Promote a culture of operational discipline, customer obsession, and continuous improvement throughout the shift