Area Manager- E-commerce-Wed-Sat, Night Shift
About The Position
The Area Manager is responsible for leading and developing a team of front-line associates and team leads while driving operational excellence within assigned warehouse functions in a fast-paced fulfillment and distribution environment. This role owns daily execution of safety, quality, productivity, and customer service objectives, ensuring operational goals are consistently achieved while fostering a culture of accountability, engagement, and continuous improvement. The Area Manager serves as a hands-on leader who spends significant time on the warehouse floor coaching teams, monitoring performance, removing barriers, and driving process adherence. This individual leverages data, operational metrics, and problem-solving skills to optimize workflows, improve productivity, and deliver a best-in-class customer experience. The ideal candidate thrives in a high-volume fulfillment environment, demonstrates strong leadership capabilities, and has experience supporting e-commerce, omnichannel, or direct-to-consumer (DTC) operations where speed, accuracy, and customer satisfaction are critical. This individual is passionate about developing talent while delivering measurable business results through data-driven decision-making and continuous improvement. This position follows all corporate and site-specific Good Manufacturing Practices (GMPs) and actively promotes a strong safety and compliance culture.
Requirements
- High school diploma or GED required
- 2–5+ years of leadership experience in warehouse, distribution, fulfillment, logistics, manufacturing, or e-commerce operations
- Experience leading hourly associates in a fast-paced, metrics-driven environment
- Strong understanding of operational KPIs, labor productivity, quality, safety, and customer service metrics
- Proven ability to lead teams, drive accountability, and deliver operational results
- Experience with process improvement, root cause analysis, and standard work
- Strong communication, organizational, and problem-solving skills
Nice To Haves
- Experience leading teams in a high-volume e-commerce, omnichannel, direct-to-consumer (DTC), retail distribution, or fulfillment center environment
- Experience managing operational metrics such as productivity, throughput, order cycle time, quality, labor utilization, and customer service performance
- Experience with Warehouse Management Systems (WMS), labor management tools, and data-driven process improvement initiatives
- Demonstrated ability to lead through peak volume periods, rapid growth, and changing customer demands
- Strong analytical, problem-solving, and decision-making skills with the ability to translate data into actionable results
- Bachelor's degree preferred or equivalent combination of education and operational leadership experience
- 3PL experience
Responsibilities
- Lead and oversee daily operations within assigned inbound, outbound, fulfillment, or distribution functions to ensure safe, efficient, and customer-focused execution
- Drive performance against key operational metrics including safety, quality, productivity, cost, throughput, labor utilization, and on-time customer delivery
- Lead operations within a fast-paced e-commerce and fulfillment environment, ensuring customer orders are processed accurately, efficiently, and on time while meeting service-level agreements (SLAs)
- Manage, coach, and develop front-line associates and team leads, creating a high-performance culture focused on accountability, engagement, and continuous learning
- Conduct daily shift huddles, floor walks, and operational reviews to communicate priorities, identify risks, and ensure execution of standard work
- Monitor workflow, staffing plans, and labor allocation to optimize operational performance and support changing business demands during peak and ramp periods
- Utilize data and performance metrics to identify opportunities, investigate root causes, eliminate process bottlenecks, and implement sustainable corrective actions
- Partner with Operations Managers, Industrial Engineering, and Continuous Improvement teams to drive productivity gains, process standardization, and operational excellence initiatives
- Champion a safety-first culture by ensuring compliance with all company policies, safety standards, GMP requirements, and regulatory guidelines
- Support talent development through coaching, performance management, succession planning, and leadership development activities
- Drive associate engagement by fostering an inclusive work environment that encourages collaboration, recognition, and continuous improvement
- Lead execution during peak volume periods, operational ramp-ups, and new customer implementations while maintaining service and productivity expectations
- Collaborate cross-functionally with Human Resources, Safety, Maintenance, Quality, and Site Leadership teams to resolve issues and improve overall site performance
- Serve as an escalation point for operational challenges and take ownership of delivering timely, effective solutions that support customer commitments
- Promote a culture of operational discipline, customer obsession, and continuous improvement throughout the shift
Benefits
- PTO
- sick time
- corporate holidays
- medical, dental and vision insurance
- 401(k) matching
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
