Area Manager - Duluth, MN

Marsden Central•Duluth, MN

6d•Onsite

About The Position

Under the direction of the Operations Manager, the Area Manager is responsible for the daily janitorial oversight and management of two of our PREMIER clients located in the Duluth Area. This role involves supervising and coordinating the activities of approximately 14 onsite employees to ensure the consistent delivery of services related to cleaning, safety, and maintenance as outlined in the contractual scope of work. The Account Manager plays a key role in supporting the Company’s LEGS strategy and demonstrates an understanding of how their responsibilities align with it.

Requirements

3 - 5 years of leadership experience, managing front line employees in a business setting
Demonstrates confidence in self and others.
Inspires and motivates team members to perform at their best.
Effectively influences others' actions and opinions.
Open to feedback and gives appropriate recognition to others.
Identifies and resolves problems in the timely and effective manner.
Gathers and analyzes relevant data to develop sound solutions.
Maintains professionalism, even in emotionally charged situations.
Strong written and verbal communication skills.
Able to communicate clearly with associates, management, and clients.
Ability to complete and apply company training in the following areas: Train-the-Trainer methodologies, Standard Operating Procedures (SOPs), Coaching and documentation of progressive discipline, Supply ordering and inventory management, Performing inspections and safety audits, Use of eHub software for operations and workforce management, Expense coding in Concur, Conducting one-on-one sessions, Handling interviews, suspensions, and terminations.
Demonstrates a strong commitment to upholding the company’s values and Code of Conduct.
Promotes and maintains a culture of workplace safety, leading by example through safe work practices.
Treats all coworkers with respect, handling conflict with professionalism and positive intent.
Shows curiosity and accountability by asking questions to understand why and how work is done; actively supports and champions positive change when improvements are possible.
Ensures personal compliance with the company’s published Operations Standards.

Nice To Haves

Technical knowledge of the building maintenance industry is a plus but not required.
2 - 4 years of experience in the commercial cleaning industry is preferred.

Responsibilities

Train and develop all associates in their respective job roles to ensure consistent and standardized cleaning procedures.
Identify and mentor high-potential associates to support succession planning and develop future leaders.
Conduct regular safety training sessions and complete safety audits to maintain a safe work environment.
Serve as the primary point of contact for customer concerns, ensuring consistent communication and high levels of customer satisfaction.
Investigate customer complaints, conduct follow-up calls, document findings, and recommend solutions to the Operations Manager and team.
Assign daily tasks to associates and inspect completed work to ensure it meets or exceeds Marsden's quality standards.
Conduct regular building inspections to ensure compliance with company and customer expectations.
Address associate concerns and partner with the Operations Manager and HR as needed to resolve issues in a timely and fair manner.
Assist with the successful start-up of new accounts, including meeting with the customer and supporting the initial onboarding process.
Verify employee attendance and performance through timekeeping systems and site visits.
Order necessary supplies and equipment for each site to maintain operational efficiency.
Understand and monitor the labor budget for each assigned building, reporting on variances due to vacancies or other changes.
Assist with staffing decisions and budget management to ensure cost-effective operations.
Enforce all company policies and procedures to maintain consistent standards across all locations.