Area Manager

Hertz • Romulus, MI

8h

About The Position

The Area Manager oversees the successful operation of an assigned group of Hertz Local Edition branches. The role focuses on increasing market share, controlling fleet, meeting profitability targets, achieving customer service goals, and training and developing the team. The Area Manager is responsible for customer and employee relations across Hertz, Dollar, and Thrifty brands.

The position is accountable for operational, revenue, and financial objectives set through annual business planning, as well as customer satisfaction, sales and marketing initiatives, employee development, vehicle inventory, staffing, fleet utilization, administrative controls, and compliance with company policies. The Area Manager also provides employee feedback, conducts sales calls with branch staff, and models effective leadership.

Requirements

• At least five years of management experience in a customer-focused environment is preferred.
• Ability to collaborate with internal and external stakeholders across multiple functions and locations.
• Ability to influence.
• Strong customer service orientation and ability to interact effectively at multiple levels in support of customer relationships.
• Commitment to continuous improvement.
• Some knowledge of employment and labor laws.
• Ability to manage multiple priorities.
• Ability to work in a fast-paced environment.
• Proven sales ability.
• Excellent communication and presentation skills.
• Strong relationship-building skills.
• Ability to develop and lead a high-performing team.

Nice To Haves

• Bachelor’s degree preferred.
• At least five years of management experience in a customer-focused environment preferred.
• Previous car rental industry experience preferred.

Responsibilities

• Achieve operational, revenue, and financial objectives set out in annual business planning while ensuring customer satisfaction.
• Develop and implement local sales and marketing initiatives.
• Train and develop location employees.
• Ensure efficient utilization and effective control of vehicle inventory.
• Encourage staff to improve area performance and develop their potential.
• Create an ownership culture focused on sales and customer service.
• Challenge, encourage, and develop employees.
• Maintain effective employee staffing.
• Achieve fleet utilization and out-of-service goals.
• Manage required administrative tasks, controls, and reports, and keep administrative duties current in accordance with company policy.
• Provide each employee with specific performance feedback semi-annually and annually.
• Complete sales calls with branch staff to develop employees, increase market penetration, and increase revenue.
• Ensure personnel appropriately administer and follow corporate policies and procedures.
• Model leadership skills.
• Manage customer and employee relations for Hertz, Dollar, and Thrifty brands.

Benefits

• Paid time off.
• Medical, dental, and vision plan options.
• Retirement programs, including 401(k) employer matching.
• Paid parental leave and adoption assistance.
• Employee Assistance Program for employees and family.
• Educational reimbursement and discounts.
• Voluntary insurance programs, including pet, legal/identity theft, and critical illness coverage.
• Perks and discounts, including theme park tickets and gym memberships.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed