Area Manager - D5003 (5003 - Great Lakes Region)

Prestige Maintenance USA•Bloomington, MN

4d•Onsite

About The Position

Prestige Maintenance USA provides scalable janitorial and facilities maintenance services using environmentally sustainable solutions. We are based in Plano, Texas, and have over 3,000 employees nationwide. We customize janitorial and facilities-maintenance programs for clients in various industries, including distribution, fitness, grocery, retail, and transportation. As a woman-owned business, we aim to partner with those who share our values and actively engage in a supplier diversity program. Our solutions are flexible enough to meet the needs of any size enterprise, from Fortune 500 clients to small businesses. Unlike larger, independently owned companies, we focus on customer needs rather than shareholders, allowing for greater depth of service, responsiveness, and a large talent pool without the typical hassles of large corporations. Our extensive employee base, history, and national footprint provide the resources to serve clients of all sizes.

Requirements

Business Administration degree or equivalent with emphasis on management, customer service, or operations training.
3-5 years of appropriate hands-on experience in a similar or related role(s).
Knowledge of the janitorial industry.
Experience in facility services management.
Knowledge of wage, hour, and labor laws.
Labor & Supplies budgeting experience.
Microsoft Office applications experience (Word, Excel, PowerPoint & Outlook).
Organized, flexible, ability to multi-task and shift smoothly between numerous projects based on priority.
Ability to maintain confidential information.
Ability to solve problems and make decisions.
Knowledge of proper handling of hazardous materials and OSHA guidelines.
Must be able to operate standard janitorial equipment including side by side, auto scrubber, extractor.

Nice To Haves

Bilingual in English/Spanish preferred.
Some Sales knowledge.

Responsibilities

Has daily operational accountability for assigned customer-contracted service location(s).
Directly supervises and coordinates work activities of cleaning and maintenance teams.
Coaches and trains team members.
Maximizes efficiency and consistency of custodial services.
Assists with cleaning duties.
Manages employee hiring, training, and development procedures.
Oversees employee/shift scheduling practices.
Controls direct expenses.
Ensures service performance and quality service delivery.
Develops long-term, high-quality client relationships by proactively identifying issues and solutions.
Provides vision to the service team through actions and words.
Recruits and hires qualified employees to meet customer/contract expectations.
Completes appropriate employee forms and ensures company policies and procedures are discussed with employees.
Responds to customer requests promptly and resolves customer complaints.
Builds strong relationships with all accounts and develops team accountability.
Attends key contracted accounts meetings and looks for opportunities for growth.
Provides day-to-day leadership, supervision, development, training, and coaching to assigned workforce.
Projects a professional image of the company.
Ensures operational field staff adheres to company policy and administers practices fairly.
Controls and reviews expenses to ensure compliance with area-related labor budget allocations and projections.
Initiates corrective action steps to reverse negative trends.
Obtains management approval for area-related budget increase requests.
Works with custodial staff to complete work schedules and posts them.
Reviews and processes payroll reports within 24 hours.
Performs daily administrative duties such as approving time off requests, schedule changes, and employee evaluations.
Assesses, provides, and documents administrative, technical, and equipment training needs for custodial staff.
Conducts regularly scheduled account visits and audits with customer management.
Documents visits and submits reports and audit evaluations to company and account management.
Maintains and logs required reports.
Ensures service levels and performance expectations are maintained or exceeded per client.
Manages and decreases direct costs at all accounts.
Monitors and manages inventory stock and materials.
Coordinates with Purchasing to resolve supply issues.
Ensures all equipment is inspected for proper operation and damage.
Ensures supplier guidelines, policies, and procedures are followed.
Investigates and notifies appropriate personnel of all incidents (e.g., false alarms, damages, thefts, injuries).
Submits applicable reports and documentation to the main office within the designated timeframe.
Covers shifts where needed.