Area Manager

Immersive Group Gaming Inc•The Colony, TX

19d•$70,000 - $90,000•Hybrid

About The Position

The Area Manager plays a critical role in leading and optimizing the performance of multiple Immersive Gamebox venues across the United States. As a high-ranking US operations leader, this role drives operational excellence, enhances guest experiences, and improves revenue performance across all locations. The Area Manager oversees venue management, develops General Managers, and ensures smooth cross-functional collaboration with Marketing, HR, Technology team and all central partners. This role effectively co-leads US operations — ensuring business objectives are met while maintaining high standards of service and efficiency.

Requirements

5+ years of multi-unit management experience, preferably in entertainment, hospitality, or retail operations
Proven ability to drive operational efficiency and revenue growth across a multi-location business
Experience managing remote teams and regional leadership structures across geographically dispersed venues
Strong analytical skills with experience in data-driven decision-making and P&L management
Prior exposure to cross-functional collaboration across Marketing, HR, Technology, and product teams

Nice To Haves

Background in location-based entertainment, experiential attractions, or technology-enabled consumer venues
Experience supporting new venue openings and contributing to business expansion strategy
Familiarity with ticketing systems, scheduling platforms, and operational reporting tools
Strategic thinker with a hands-on approach to leadership, comfortable getting into the detail when venues need support
Excellent communicator, able to align multiple stakeholders across venue, regional, and corporate teams
Resilient problem-solver, capable of navigating complex operational challenges at pace
Empathetic leader who balances team well-being with commercial accountability and performance standards
Comfortable in a fast-paced, high-growth environment; adaptable and calm under pressure

Responsibilities

Oversee daily operations across multiple venues, ensuring each location consistently meets performance targets and IGB brand standards
Implement strategic operational improvements to drive efficiency, reduce costs, and enhance the guest experience across the portfolio
Monitor and analyses venue KPIs; identify areas for improvement and take corrective action — including direct venue support when needed
Act as the primary escalation point for venue-related issues, working cross-functionally to resolve operational challenges quickly
Collaborate with UK and US leadership teams to align on best practices, policies, and standard operating procedures
Lead, mentor, and develop a team of General Managers; foster a culture of accountability, ownership, and growth
Conduct regular 1:1s with venue leadership to provide guidance, resolve challenges, and ensures alignment
Support recruitment, onboarding, training, and retention efforts to ensure venues are staffed with high-performing teams focused on service, selling and in venue execution
Serve as the bridge between venue teams and corporate leadership — ensuring clear communication and alignment on goals
Identify succession candidates and support career development pathways within the venue operations structure
Partner with Marketing and Sales teams to increase pre-booked revenue, optimizing the balance between pre-booked and walk-up sessions
Identify and execute strategies to improve guest experience and satisfaction, driving retention and positive word-of-mouth
Lead local marketing activations, in-venue promotions, corporate event partnerships, and community engagement initiatives
Support execution of key calendar-driven revenue events (Spring Break, holidays, city-wide events)
Accountable for regional P&L performance; analyze venue financials, labor models, and operational expenditure to drive profitability
Implement cost-control measures that balance financial efficiency with guest experience quality
Manage and allocate travel budget for site visits, venue support, and company meetings
Utilize data-driven insights to refine operational processes, improve business performance, and inform strategic decisions
Provide strategic input on ticketing structures, pricing models, and venue scheduling to maximize efficiency