Area Manager, East Coast
About The Position
The Area Manager will be responsible for managing sustainable sales performance within their assigned area, ensuring sales and profitability targets are met while maintaining tactical and fiscal integrity. This role involves creating a culture focused on delivering exceptional customer experiences, assisting store teams in building a loyal customer base, and acting as an advocate and role model for the Swarovski brand. The Area Manager will also manage the implementation of all Swarovski policies and procedures, work cross-functionally with various teams and leaders, and recruit, develop, and retain top talent to ensure a succession plan is in place for a luxury customer experience. Performance management standards, including disciplinary actions, employee rewards, complaint resolution, and performance reviews, are also key aspects of this position.
Requirements
- Minimum 4 years’ experience in store/multi-unit management
- Advanced numeracy, literacy and verbal communication skills
- Willingness to travel in the assigned area up to 100% of working time
- A solid understanding of Sales, Marketing, HR, Merchandising on retail store level
- Strong customer service focus and relationship building skills
Responsibilities
- Manage sustainable sales performance within Area and ensure sales and profitability targets are met while maintaining tactical and fiscal integrity
- Create a culture focused on delivering exceptional customer experiences
- Assist store teams in building a loyal portfolio of customers by establishing strong relationships with existing customer and actively recruiting new customers to the Swarovski loyalty programs
- Be an advocate and role model, demonstrating with active passion, enthusiasm and integrity
- Manage implementation of all Swarovski policies, procedures and operational processes
- Ability to work cross functionally with a variety of different teams and leaders including executive teams
- Recruit, develop and retain best in class talents and secure a succession plan in order to meet requirements for a luxury customer experience
- Ensure all performance management standards are met, including but not limited to tracking disciplinary actions and rewarding employees where appropriate, addressing complaints and resolving problems, executing Performance reviews, and other company initiatives
Benefits
- Medical Insurance Coverage
- Swarovski Employee Retirement Savings Plan
- Swarovski Employee Discounts
- Employee Assistance Program (EAP)
- Summer Flex Time
- Service Award Program
- Tuition Reimbursement Program
- Employee Referral Program
- Fitness Reimbursement Program
- Discounted Group Auto/Homeowners Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
