Area Manager - New Jersey

Njswim | An Emler Swim School • Dallas, TX

1d • $75,000 - $90,000 • Onsite

About The Position

Responsible for overseeing the operations, performance, and growth of approximately four to six swim school locations within a designated region. This role includes leading and developing multiple swim school General Managers, Managers, and Team Members, implementing standard operating procedures, ensuring high-quality swim programs, engagement with families, and achieving results.

Requirements

• 3 or more years of leadership/managerial experience
• Proven history of engaging, developing and retaining successful leaders
• Must reside in one of the following zip codes or counties: 08807 (Bridgewater), 08816 (East Brunswick), 08852 (South Brunswick / Monmouth Junction), 08840 (Metuchen), 08876 (Somerville), 07920 (Basking Ridge), 07059 (Warren Township), Somerset County, Middlesex County, Morris County

Nice To Haves

• Bachelor’s degree preferred

Responsibilities

• Oversee daily operations across multiple swim school locations, ensuring consistency and high standards.
• Implement standard operating procedures to ensure operational efficiency and consistency across locations.
• Ensure each location meets health, safety, and quality standards as well as family experience expectations.
• Hire, onboard, train, and mentor swim school managers, fostering a culture of collaboration, growth, and accountability.
• Partner with the Talent Acquisition team to ensure all locations are staffed at appropriate levels.
• Conduct regular performance reviews, provide ongoing coaching, and support professional development for management teams.
• Lead monthly meetings and training sessions for swim school managers to reinforce best practices and share insights.
• Collaborate with HR Business Partner to ensure schools are compliant with local and state regulations and employer requirements.
• Ensure each swim school provides an exceptional experience for the families, promptly addressing issues and maintaining a high level of satisfaction.
• Implement family feedback processes and continuously monitor Net Promoter Scores (NPS) or other satisfaction metrics to identify improvement areas.
• Support managers in responding to family concerns, helping them maintain positive relationships with students and parents.
• Ensure all swim schools follow the organization’s swim program curriculum, maintaining consistent quality and safety standards.
• Work with managers to assess program effectiveness and adapt offerings based on community needs and feedback.
• Collaborate with the marketing team to drive enrollment and awareness in each school location.
• Implement regional strategies for lead generation, outreach, and promotions to boost enrollment and retention.
• Monitor enrollment trends, identifying opportunities for new programs, seasonal promotions, or partnerships to grow the district.
• Manage the regional budget, ensuring each swim school operates within financial goals.
• Oversee financial performance metrics such as revenue, profitability, and family retention across locations.
• Provide monthly reporting on each school’s performance, identifying trends, challenges, and opportunities for improvement.
• Ensure all swim schools adhere to health and safety regulations and organizational safety standards.
• Conduct QC audits on facilities for safety compliance, proper equipment maintenance, and cleanliness.
• Implement emergency response protocols and ensure all locations conduct regular safety drills.

Benefits

• Compensation will be determined based on qualifications, experience, internal equity, and applicable business considerations, consistent with the Company's compensation philosophy and established promotion practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager