Area Manager, Las Vegas NV

A1 Garage Door Service•Las Vegas, NV

2d•Onsite

About The Position

The Area Manager will be a key player in strategies and execution leading to the development of our markets in Las Vegas and Lake Havasu/Kingman area. Area Managers are responsible for the growth of the market, helping employees develop their skills, and carrying out the Vision and Mission while keeping in line with our core values. This role involves direct oversight and guidance to 30-60 field employees to include: branch manager, sales & service technicians, maintenance technicians, door installers and warehouse employees.

Requirements

Minimum of 5 years managerial experience supporting and training a team
Multi location leadership is required
Excellent interpersonal and customer service skills
Excellent organizational skills and attention to detail
Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies
Excellent time management skills with a proven ability to meet deadlines
Strong analytical and problem-solving skills
Proficient with Microsoft Office Suite or related software
Proficient with CRM system (Service Titan)

Nice To Haves

Preferred prior knowledge of the home service industry (HVAC, plumbing, electrical, roofing, etc)
Bachelor’s Degree in a related field is preferred but not required

Responsibilities

Provide direct oversight and guidance to up to 40 field employees to include: branch manager, service technicians, maintenance technicians, installers and warehouse employees
Provides performance management guidance through weekly 1:1 and as needed (e.g., coaching, PIP's, career development, disciplinary actions, promotions, recognition etc)
Responsible for recruiting, interviewing, on and offboarding employees in collaboration with Recruiting and HR teams
Responsible for development of Apprentices into Graduating to be Technicians, Techs to Sr. Techs, Sr. Techs into Field Supervisors and beyond
Responsible for batch/deposits, tracking expenses, and purchasing
Track budgets and profit and loss statements
Actively monitor and manage fleet in collaboration with Fleet team
Attend home and trade shows
Monitors review sites. E.g. Google, Yelp, Bing, etc. to address reviews in a timely manner
Owns customer escalation management as well as providing expert help for technician calls
Hosts weekly Thursday meetings and daily MOJO calls with employees in person and remotely
Works closely with People Operations to improve work relationships, build morale, and increase productivity and retention
Monitors video footage from fleet vehicles
Manages Tech schedules and ensures apprentices are scheduled for ride alongs with other qualified technicians
Verify Employee timecards every week to ensure approved overtime and payroll accuracy
Continually monitor and inspect vehicles to ensure effective and efficient performance to minimize downtime
Assist technicians in the field and participate in operational ride alongs as needed
Traveling to job sites for unannounced audit of quality of work
All other job duties as assigned.