Area Manager / Dallas

Marsden Services•Dallas, TX

3d•Onsite

About The Position

The Area Manager is responsible for the day-to-day operational management of assigned accounts in the Dallas and surrounding areas. The Area Manager supervises and coordinates activities of janitorial associates including cleaning, safety and maintaining the contracted scope of work. Through strong communication and company support, the Area Manager will focus on five key areas: Leadership – Demonstrate leadership and retaining the right people to support the growth of our account. Employee Engagement – Engaging and having direct contact with our workforce every day to create a great employee experience. Customer Engagement – Creating positive customer relationships. Growth – Identifying opportunities that improve our client’s services and deliver growth. Safety - Proactively lead safety initiatives to ensure a safe work environment for all employees.

Requirements

Minimum of 2 years of management experience.
Must have experience managing front line service employees across multiple sites
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Valid Driver’s License and proof of insurance
A pre-employment drug screen and criminal background check are required

Nice To Haves

Previous budgeting and/or P&L experience preferred

Responsibilities

Oversee general cleanliness of assigned location and cleaning team: including but not limited to sweeping, mopping, dusting, trash pick-up and servicing restrooms.
Primary client contact person for assigned account.
Responsibility for regular face-to-face client interaction and proactive resolution of any operational issues.
Investigate customer complaints, place customer complaint follow-up calls, document findings and communicate recommended action plan to Senior Operations Manager.
Complete safety audits and conduct safety training.
Assigns tasks to associates and inspects completed work for conformance to standards.
Assists the Operations Manager in coaching, developing and training staff to meet account needs.
Identify and mentor associates to develop into the next generation of leaders.
Responsible for E-Hub time keeping and general payroll duties.
Check timekeeping system to verify employees are / have been at job site.
Attend and actively participate in management meetings within region and at corporate.
Observe operations and make suggestions for improved efficiency as appropriate, including providing ideas and plans for growth and improvements within the account.