The Penny Ice Creamery - Area Manager

The Glass Jar•Santa Cruz, CA

7d•Onsite

About The Position

The Penny Ice Creamery Area Manager actively leads, defines, manages, and coordinates sales and operations, facilitating all activities for The Penny Ice Creamery locations in Santa Cruz County and Santa Clara County, as well as all catering operations in those areas. This hands-on position ensures the highest quality of customer service and products, and consistently upholds and models our standards of excellence. The Area Manager strategically executes the requirements of this position through agreed upon and defined goals and objectives. They ensure profitability by maintaining a first-class customer experience while balancing variable and operational costs. They work closely with The Glass Jar management team at every level. They work closely with employees of each Penny location, and the events team, to ensure a quality guest experience. The Area Manager maintains a regular hands-on presence at all Penny Ice Creamery locations (i.e. six Penny locations) to ensure successful implementation of strategic initiatives and upkeep of brand standards. They bring their passion for guiding, coaching, and mentoring each day to inspire our teams and continuously generate peak performance across the board. They reinforce and contribute to our culture of excellence, growth, and accountability.

Requirements

Ability to work 40+ hours a week consistently.
Ability to work late nights (as late as 11:30PM), weekends and holidays.
Demonstrated success and desire to work in and lead a fast-paced, hands-on environment.
Management experience in a food service establishment.
Reliable transportation.
Skills in creative and rational problem solving, prioritizing, and effective leadership that aligns with our work culture.
Demonstrated interpersonal and communication skills.
Ability to give and receive feedback professionally.
Other soft skill competencies include emotional intelligence, active listening, compassion, adaptability.
Demonstrated proficiency in business acumen and critical thinking.
An aptitude for logistics, coordination, and project management.

Nice To Haves

Management experience of a multi-unit operation is a plus.

Responsibilities

Leads, defines, manages, and coordinates sales and operations for The Penny Ice Creamery locations in Santa Cruz County and Santa Clara County, and all catering operations.
Ensures the highest quality of customer service and products.
Upholds and models standards of excellence.
Ensures profitability by maintaining a first-class customer experience while balancing variable and operational costs.
Works closely with The Glass Jar management team at every level.
Works closely with employees of each Penny location and the events team to ensure a quality guest experience.
Maintains a regular hands-on presence at all six Penny Ice Creamery locations to ensure successful implementation of strategic initiatives and upkeep of brand standards.
Guides, coaches, and mentors teams to inspire and generate peak performance.
Reinforces and contributes to a culture of excellence, growth, and accountability.