Area Manager I

ServiceSource • Fayetteville, NC

2d

About The Position

The Area Manager directs operations and supervises the cafeteria zone and food service workers. The role manages supplies and work schedules, maintains production records and reports, and ensures the site meets contract requirements. The manager oversees assigned operations and staff, trains and evaluates employees, addresses customer and staff concerns, and coordinates with military staff and government contract representatives regarding staffing and additional meal services.

The position also works with rehabilitation staff on employee performance issues, prepares counseling reports as needed, contributes to employee goals, submits accurate and timely operational reports, maintains records according to contract and company standards, and communicates with contract representatives and corporate personnel. Other related duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• High school diploma or GED.
• Five to ten years of experience in a large food service operation providing cafeteria-style or multi-entrée complete meal service, including breakfast, lunch, and dinner.
• At least one year of experience as a Manager or Assistant Manager.
• Valid North Carolina driver’s license and/or reliable transportation for work-related travel.
• Eligible drivers must have a good motor vehicle record.
• Excellent verbal and written communication skills.
• Detail-oriented, with the ability to perform work accurately.
• Ability to write routine reports and correspondence and use Excel to track and share operational status and results.
• Ability to provide excellent customer service.
• Well-organized, self-directed team player.
• Basic ability to operate a computer using Microsoft Office software.

Nice To Haves

• College degree preferred.
• Military food experience at pay grade E-7 or above may be credited as management experience.

Responsibilities

• Oversee assigned operations, including employee supervision and fulfillment of contractual obligations.
• Train and evaluate staff and ensure they perform their assigned duties.
• Resolve customer and staff concerns.
• Coordinate with military staff, the Government Contracting Officer Representative (COR), and Government Quality Assurance staff regarding staffing and additional meal services.
• Interview applicants and recommend candidates for employment.
• Work with rehabilitation staff to identify and resolve employee performance issues.
• Write employee counseling reports as needed and provide input on employee goals.
• Submit timely and accurate reports required for dining facility operations and contract compliance.
• Maintain accurate records and files according to contract and company standards.
• Maintain open communication with contract representatives and corporate personnel.
• Manage supplies and schedule work performed.
• Maintain required production records and reports.
• Perform other related duties and responsibilities as assigned.

Benefits

• Medical, dental, and vision plans for employees and families.
• Company-paid disability, life, and accidental death and dismemberment insurance.
• 403(b) retirement plan with dollar-for-dollar company matching up to 3% of the employee’s contribution, subject to the stated plan terms.
• Flexible Spending and Health Savings accounts.
• Employee Assistance Program.
• Wellness Program.
• Tuition Assistance.
• Paid time off, with benefits increasing based on tenure.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED