Area Manager I

ServiceSource, Inc. • Fayetteville, NC

3d

About The Position

The Area Manager I directs operations and supervises staff for the Supervisor Cafeteria – Zone. The role manages supplies and work schedules, maintains required production records and reports, and ensures adherence to site contract requirements. The position oversees assigned operations, staff performance, customer and employee concerns, staffing needs, and coordination with military and government contract representatives. It also works with rehabilitation staff to address employee performance and maintains accurate operational records and communication with contract and corporate personnel.

Requirements

• High school diploma or GED.
• Five to ten years of experience in a large food service operation providing cafeteria-style or multi-entrée complete meal service, including breakfast, lunch, and dinner.
• At least one year of experience as a Manager or Assistant Manager.
• Valid North Carolina driver’s license and/or access to reliable transportation for work-related travel.
• Eligible drivers must have a good motor vehicle record.
• Excellent verbal and written communication skills.
• Strong attention to detail and ability to perform work accurately.
• Ability to write routine reports and correspondence and use Excel to track and share operational status and results.
• Ability to provide excellent customer service.
• Well-organized, self-directed team player.
• Basic ability to operate a computer using Microsoft Office software.

Nice To Haves

• College degree preferred.
• Military food service experience at pay grade E-7 or above may be credited as management experience.

Responsibilities

• Oversee assigned operations, including employee supervision and fulfillment of contractual obligations.
• Train and evaluate staff and ensure they perform assigned duties.
• Resolve customer and staff concerns.
• Coordinate with Military Staff, the Government Contracting Officer Representative (COR), and Government Quality Assurance staff regarding staffing and additional meal services.
• Interview applicants and recommend candidates for employment.
• Work with rehabilitation staff to identify and resolve employee performance issues.
• Write employee counseling reports as needed and provide input on employee goals.
• Ensure timely and accurate submission of reports required for dining facility operations and contract requirements.
• Maintain accurate records and files according to contract and company standards.
• Maintain open communication with contract representatives and corporate personnel.
• Perform other related duties and responsibilities as assigned.

Benefits

• Medical, dental, and vision plans.
• Company-paid disability, life, and accidental death and dismemberment insurance.
• 403(b) retirement plan with dollar-for-dollar company matching up to 3% of the employee’s contribution.
• Flexible Spending and Health Savings accounts.
• Employee Assistance Program.
• Wellness Program.
• Tuition Assistance.
• Paid time off, with benefits increasing based on tenure.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED