Area Manager

Smoothie King•Austin, TX

10d•Hybrid

About The Position

If you’re looking for a purpose and not just a job, join the Smoothie King team and turn your purpose into a fulfilling passion! Since pioneering the first nutritional Smoothie franchise in 1973, our mission has always been to inspire people to live a healthy and active lifestyle. Now, with over 1300 stores and counting, we have been ranked as the #1 Fastest-Growing concept in its category and #13 on Entrepreneur Magazine’s “Franchise 500” list in 2022! We’ve grown to become the largest nutritional Smoothie bar in the nation, with a simple recipe for success: Hire the best people, use the best ingredients and blend with a purpose! As a dynamic, rapidly growing company, we are looking for a purpose-driven Area Manager to join our expanding team and become an ultimate ambassador of our brand. In this role, you will oversee 6 to 11 locations where you will be ultimately responsible for sales and profitability, ensuring a consistent brand image, and a quality customer service experience. You will be tasked with creating a highly productive environment focusing on building a motivated team, ensuring an extraordinary guest experience, and balancing other corporate priorities, focusing on strategic, operational, and leadership excellence. As the role will evolve over time, the successful candidate will show curiosity in the business, demonstrate willingness to take on new challenges, and lift our team by developing additional skills to assist and support our purpose.

Requirements

High school diploma required.
Minimum 4 years’ experience as a General Manager or supervisor of a team in a restaurant or similar type of retail customer service business.
Proficient knowledge of Microsoft Word, Excel, and PowerPoint.
Ability to communicate effectively with customers, team members, and the community, both orally and in writing.
Ability to work the hours needed to run your store effectively, which might include a variety of days, evenings, weekends, holidays.
Knowledgeable of general POS functionality.
Experience with OSHA, EEOC, and other federal and state laws and local statutes.
ServSafe Certification.

Nice To Haves

Associate or bachelor’s degree in business, hospitality management, or similar field is preferred.

Responsibilities

Enthusiastically hire, develop, and lead the team and management at your stores to provide a great guest experience and fulfill our mission to inspire people to live a healthy and active lifestyle.
Use operational tools such as Profit and Loss Statement, Data Central, Brink Daily Business Review, Cash Deposit Log, and Drive-thru tracker to achieve Operational excellence within your assigned locations.
Maintain relationships with suppliers (inventory management, shipments, etc.).
Complete store visits to include: Prime visits, Food safety audits, and Area Manager visit checklists.
Maintain and plan a weekly, monthly, and quarterly calendar of schedule.
Review store environment and Key Performance Indicators (KPIs) to identify problems, concerns, and opportunities for improvement and adjusts accordingly.
Manage cash activities for the stores (daily deposits, etc.).
Ensure compliance with food safety guidelines in your stores at all times, while ensuring all Team Members are in compliance as well.
Own and promote brand standards in alignment with company vision.
Ensure store appearance and cleanliness are upheld and consistent with Smoothie King brand standards.
Drive implementation of company programs through action planning and inspiring team to meet operational standards.
Develop local store marketing plans to support brand initiatives, including initiating community outreach through marketing and special events.
Recognize and reinforce individual and team accomplishments by using existing tools and programs as well as finding new, creative and effective methods of recognition.
Collaborate with Smoothie King professionals from Operations, Training, Human Resources, and Marketing to deliver the best smoothies and healthy retail products to your community.
Provide an exceptional guest experience throughout our guest's visit
Exceptional interpersonal skills - you are energized by working with people, both guests and your team
Act with integrity, honesty, and knowledge that promote the culture, values, and mission of Smoothie King
Act with a customer comes first attitude and connecting with the customer. Discover and respond to customer needs.
Maintain regular and punctual attendance.
A bias towards actions - you do not hesitate to roll up your sleeves and do whatever it takes to get the job done
The desire to be coached and mentored - you see potential in yourself and enjoy growing that potential
An eye for detail - you know that the little things, be it cleanliness, or the extra touch can make all the difference
Self-starter with ability to work independently
Friendly attitude in the face of adversity.
Attention to detail while working in fast-paced environment with multiple projects.
Ability to work cross-functionally and to coordinate communication across diverse work groups.