Area Manager

Allied Universal • San Francisco, CA

11d

About The Position

Allied Universal® Janitorial Services, an Allied Universal® Company, is hiring a Area Manager. The Area Manager is responsible for staff management, business operations, and customer relations within an assigned geographical area for a leading nationwide provider of Janitorial services in Retail, Facilities, Education, and Commercial Office Buildings.

Requirements

• High School diploma equivalent (e.g., GED)
• Minimum of five (5) years of experience in managing operations in the services industry, preferably in the cleaning and maintenance business
• Experience with the development and maintenance of budgets and labor costs and monitoring financial information
• Strong interpersonal skills; able to effectively influence others through positive, proactive communication style
• Leadership skills with ability to positively impact customer and employee relations
• Excellent attentive and active listening skills
• Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines
• Proficiency in all Microsoft Office applications and able to effectively utilize all available office management technology
• Sound independent judgment and discretionary skills
• Outstanding oral and written communication skills
• Results-oriented, balancing a sense of urgency for immediate problems with proactive planning and problem identification

Nice To Haves

• College degree in Business Administration/Management
• Experience working with and negotiating union contracts
• Ability to speak, read, and write the Spanish language

Responsibilities

• Manage sixty (60) Site Supervisors plus a sizeable hourly staff of cleaners at multiple accounts; provide ongoing guidance and direction; hire and develop line supervisors and staff; identify performance goals and provide ongoing training, coaching and feedback; proactively identify performance issues and provide immediate feedback; assess and determine best course of action; address union relations issues; assist in resolving grievances; and address non-union employee relations issues, as necessary.
• Lead on-going efforts for process improvement to enhance productivity and increase efficiencies while sustaining high level of quality; implement cost reduction, profit enhancing strategies; direct and execute new customer/contract start-up operations; identify start-up team, develop action plans, implement services in a timely and cost effective basis; continually assess financial performance of accounts/contracts, identify problem areas, implement plan to address concerns; financially manage and ensure account profit and productivity goals are met introduce new products and/or services, negotiate terms and insure contract supplies and equipment requirements are met; identify ongoing financial and operational efficiencies
• Present account contract bids; discuss issues, follow-up with changes and implement contract/services on a timely basis; schedule and conduct visits and inspections at all customer/site locations; walk through facility, identify, and discuss problems, issues, and solutions; develop action plan to address; provide feedback to project managers and/or staff; leverage relationships and build new business opportunities
• Manage and control staff expenses; communicate company business and travel expense policies; function as communication leader

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees