Sally Beauty Area Manager - Albuquerque, NM 181 (Bilingual proficiency in Spanish preferred)

Sally Beauty • Albuquerque, NM

4d • $72,000 - $85,000 • Hybrid

About The Position

Drives sales, manages expenses, and directs all the operational activities of a designated district, averaging 10 stores. The Area Manager embodies and articulates the customer service model, providing leadership to deliver great customer service to ensure an excellent customer experience to maximize sales and customer loyalty in assigned stores. They understand the competitive landscape by observing and studying other companies to learn about current initiatives/strategies and share this information with Management. The role involves assessing assigned Store Managers to determine talent opportunities and impact on store performance, consistently engaging direct reports in discussions regarding their own strengths to leverage and opportunities to develop while leveraging IDP. They ensure that the Store Managers engage and develop their teams and develop and maintain programs for recruitment, training and developing customer-focused associates through coaching. The Area Manager monitors controllable expenses in assigned stores to maintain acceptable levels while minimizing adverse effects on store operations, is indirectly responsible for maintaining minimum shrink, and analyzes financial reports and processes monthly and other required reports. They provide oversight of all activities of the district’s store operations and personnel in the use of company policies, leading a team of Store Managers that continually have a focus on driving customer satisfaction, in-store presentation, and supporting the customer through proficient store operations.

Requirements

• High School Diploma or equivalent.
• 1+ years’ experience in business, management and/or merchandising experience
• Requires specialty retail or trade knowledge, problem solving and driving associate engagement
• Thorough knowledge of selection of top candidate, sourcing and education
• Thorough knowledge of inventory management strategies, merchandising techniques and systems, including sales promotion activities of the Stores
• Ability to plan, organize, lead and control
• Ability to recognize, analyze, and quantify market trends
• Understanding the customers' merchandise preferences and store variables
• Understanding of assigned store capabilities and growth potentials
• Ability to travel extensively and frequently including overnights and weekends to attend national sales meetings, beauty shows, and sales operations meetings.
• Ability to relocate if required.
• Valid drivers’ license and good driving record.

Nice To Haves

• Bilingual proficiency in Spanish preferred
• Excellent oral and written communication skills
• Problem Solver
• Builds Collaborative/Organizational Relationships
• Focus on Customers – Passion for delivering great customer experience and drive to uphold our “Culture of Can Do”
• Strong leadership and management skills
• Engage and Inspire: High energy with a strong sense of urgency
• Process/Quality Improvement
• Drives Organization success/results
• Strong, dependable work ethic and the ability to quickly adapt and learn
• Business, Financial, Quantitative Acumen
• Earn Trust and build a strong team
• Enthusiasm for the beauty industry and its products. Strong desire to provide the best communication and education possible for the stores

Responsibilities

• 30% CUSTOMER EXPERIENCE: Embodies and articulates the customer service model. Provides leadership to deliver great customer service to ensure an excellent customer experience to maximize sales and customer loyalty in assigned stores. Understands the competitive landscape by observing and studying other companies to learn about current initiatives/strategies shares information with Management.
• 30% TALENT MANAGEMENT: Assesses assigned Store Managers to determine talent opportunities and impact on store performance. Consistently engages direct reports in discussions regarding their own strengths to leverage and opportunities to develop while leveraging IDP. Ensures that the Store Managers engage and develop their teams. Develops and maintains programs for recruitment, training and developing customer-focused associates through coaching.
• 20%: FINANCIAL MANAGEMENT: Monitors controllable expenses in assigned stores to maintain acceptable levels while minimizing adverse effects on store operations. Indirectly responsible for maintaining minimum shrink. Analyzes financial reports and process monthly and other required reports.
• 20% OPERATIONAL MANAGEMENT: Provides oversight of all activities of the district’s store operations and personnel in the use of company policies. Leads a team of Store Managers that continually have a focus on driving customer satisfaction, in-store presentation, and supporting the customer through proficient store operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED