Area Manager - Vacation Rental Partnerships

Expedia Group•Austin, TX

11d•$137,000 - $191,500•Hybrid

About The Position

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. The Travel Partnerships and Advertising team helps partners, including hotels, vacation rentals, airlines, destination marketing organizations and more, deliver excellent traveler and B2B experiences. We drive growth for our partners and the Expedia Group marketplace through competitive supply and our leading advertising and travel media network. The Account Management team for Vacation Rentals works closely with property managers to help them grow bookings, improve conversion, and deliver a great traveler experience. In this role, you will lead a team of account managers, coach high-quality partner consultations, and work across Expedia Group to turn partner insights into better marketplace outcomes.

Requirements

A bachelor’s degree in business, hospitality, or a related field; or equivalent related professional experience
6+ years of experience in customer success, account management, client services, or B2B sales
3+ years of experience leading account management or customer success teams supporting e-commerce or B2B products
Proficient in English and can communicate clearly and effectively with partners, senior leaders, and cross-functional teams
Proficient in Microsoft Office, Salesforce, and Tableau, and you use data to identify risks, opportunities, and performance trends

Nice To Haves

Knowledge of the vacation rental and hospitality industry
Experience building strong internal and external relationships
Experience leading continuous improvement across teams

Responsibilities

Lead, coach, and develop a team of account managers through regular 1:1s, performance feedback, and ongoing career support
Enable your team to deliver high-quality partner consultations that use marketplace data and insights to improve booking conversion and grow bookings
Review monthly and quarterly business plans to help build, retain, and optimize vacation rental supply in targeted markets
Ensure your team meets or exceeds activity expectations while maintaining a high standard of partner engagement and accountability
Partner closely with Support, Product, Development, and other cross-functional teams to prioritize issues, resolve partner concerns, and improve the partner experience
Share partner feedback, product insights, and operational opportunities with senior leadership to help improve tools, reporting, and day-to-day practices