Area Mgr Site Quality Operations

QVC•Bethlehem, PA

17d•Onsite

About The Position

The Area Manager Site Quality Operations supports QVC and supervises site quality operations. The role leads departmental performance, supports business goals, drives cost-efficient and quality-focused processes, delivers excellent customer service, and fosters a positive employee relations environment. This is an onsite role based at QVC Group’s Bethlehem, Pennsylvania facility. The schedule is Monday through Thursday, 6:00 PM to 4:30 AM. Relocation assistance is available.

Requirements

Bachelor’s degree in Business, Supply Chain, Distribution, Logistics, or a related field, or equivalent experience.
2–3 years of leadership or supervisory experience.
Strong leadership, problem-solving, and decision-making skills.

Nice To Haves

Leadership or supervisory experience in a high-volume distribution center.

Responsibilities

Champion QVC’s customer-first culture by leading with enthusiasm, modeling company values, and fostering a positive, motivating work environment.
Supervise daily operations for the assigned area by prioritizing, assigning, and reviewing work to achieve productivity, volume, and quality targets.
Maintain a clean, safe, and compliant workplace by upholding company policies, procedures, performance standards, and operational plans.
Identify performance trends, issues, and process gaps, then develop and implement effective solutions through proactive problem-solving and team involvement.
Lead, coach, and develop base and flex employees through regular feedback, performance reviews, and training, and partner with managers and HR on action plans.
Support departmental success through cross-functional collaboration, staffing program improvement, team communication, administrative reporting, contribution to long-term goals, and continuous improvement initiatives.