(USA) Area Manager, Quality Assurance/Systems

Walmart • Fort Worth, TX

1d • Onsite

About The Position

Sam’s Club Supply Chain is seeking an Area Manager, Quality Assurance/Systems. This role is crucial for making and executing plans to provide Members with desired products at the best price. Associates in this team are expected to be problem solvers, using data and experience to tackle complex challenges and enhance efficiency. The Sam's Club Supply Chain Team is a dynamic group focused on data analytics, strategy, and execution, aiming to design the future supply chain and improve Members' lives.

Requirements

• Associate's degree in Business, Logistics, Human Resources, or related field and 1 year’s experience in logistics, training, quality assurance, supply chain management, or related area OR 2 years’ experience in logistics, training, quality, supply chain management, or related area

Nice To Haves

• Experienced with Warehouse Management Systems
• Project management / implementation experience
• Quality assurance / systems background
• Enjoy teaching, training, and developing team members
• Supervising Associates
• Bachelors: Business
• Bachelors: Human Resources
• Bachelors: Logistics

Responsibilities

• Maintaining quality and safety standards: ensure associates are trained on applicable logistics and company policies, standards, and procedures, monitor associate compliance and distribute and maintain procedures and supporting documentation
• Overseeing consistent member service delivery: review and perform quality audits and deliver feedback to associates on success areas and improvement opportunities
• Analyzing key quality drivers: create and evaluate quality reports, recommend changes to improve quality control processes and customer satisfaction, report feedback to management and manage communication of findings to stakeholders
• Identifying training opportunities: provide recommendations to stakeholders regarding needed training support, update training documentation and ensure recommended solutions are implemented
• Overseeing quality assurance processes: identify industry best practices and incorporate them into quality assurance programs, evaluate quality review processes, identify process errors and determine needed fixes, develop and implement process changes, evaluate service level data to determine behavioral gaps and training needs and collaborate with key stakeholders to develop action plans to improve agent service levels
• Managing maintenance and installation of systems hardware and software: oversee the installation of new, replacement, or additional systems, ensure that the necessary repairs are completed on existing systems and track inventory and ordering system components as needed
• Implementing business plans: communicate goals and manage staffing and scheduling, assign duties and coordinate workloads in order to achieve facility goals

Benefits

• Health benefits include medical, vision and dental coverage
• Financial benefits include 401(k), stock purchase and company-paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting
• PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
• Short-term and long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
• Annual or quarterly performance bonuses
• Regional Pay Zone (RPZ) (based on location)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 1-10 employees