Area Manager Partner Services - New York

Booking.com • New York, NY

12h • Onsite

About The Position

Booking.com (USA), Inc. is seeking a full-time Area Manager Partner Services in New York. This role is responsible for coordinating the account management team for key destinations managed out of the NYC office. The ideal candidate will have a strong background to lead and develop a high-performing team, supporting Booking.com BV's acquisition of new hotel partners and optimizing relationships with existing ones. Responsibilities include managing premium hotel groups, creating operational plans, generating reports, and driving long-term growth and talent development within the team. The Area Manager reports to the Regional Manager, focusing on improving hotel availability and supply to meet website visitor demands.

Requirements

• Customer focused, independent, sense of responsibility and target focused
• Excellent communication and commercial skills
• A minimum 4 years overall leadership experience
• Excellent understanding of the hotel industry
• Proactive, sense of responsibility and ability to work independently
• Business focused
• Positive attitude
• Valid driver's license
• Availability to travel up to 50%
• 5 - 7 years+ of experience in a relevant function
• 2 - 5 years+ proven management experience
• University level degree

Nice To Haves

• NYC market is a plus
• Extensive knowledge of Booking.com formula and processes a plus

Responsibilities

• Manage and motivate a team of Sr Account Managers and Account managers
• Use tools to analyze hotel/city performance and to prioritize actions
• Create operational plans
• Visit key/premium accounts and join team members on field trips, events, etc
• Responsible for area coverage, internal targets and long-term growth of the assigned area
• Be a medium for complaints and problems
• Support Booking.com BV in practicing allotment management; getting more availability and better rates
• Deliver quantity and quality reports for information support to Booking.com BV
• Advise hotels about strategies
• Assist Booking.com BV in marketing its brand name to hotels
• Support Booking.com BV in expanding hotel networks
• Lead and develop a well performing team
• Responsible for coverage of the appointed area
• Support Booking.com BV’s strategy for hotel availability and supply
• Analyze and identify existing areas
• Support Booking.com BV in managing relationships for new hotel chains or for hotels, including visitations
• Implement promotions based on seasonality of the appointed area
• Monitor progress and manage performance of the hotel team for the appointed area
• Providing information support to Booking.com BV by conducting thorough competitor research and analysis reporting in order to gain competitive edge on hotel availability and supply
• Demonstrate outstanding analytical ability to work with national groups to promote growth

Benefits

• Medical, life, and disability insurance
• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, sick, and care leave
• Industry leading product discounts for yourself, friends, and family, including automatic Genius Level 3 status
• Free access to online learning platforms, mentorship programs, and a complimentary Headspace membership
• Collaborative, friendly and diverse culture
• Referral Program
• relocation assistance
• visa assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree