Area Manager- Janitorial Services

Cushman & Wakefield•Chicago, IL

1d•$51,000 - $60,000•Hybrid

About The Position

Manage all aspects of operations within a specified geographic area. The Area Manager works at the front line and will interact with the Cushman and Wakefield Facility Managers, our Subcontract Partners, and our Facilities Hub Service/ 24/7 call center daily.

Requirements

Understanding of bank organization structure or bank experience a plus.
Proficiency with various computer applications, including Microsoft Office and CMMS systems.
Strong communication skills, both written and oral.
A demonstrated background in the management of diverse activities, under extreme time constraints.
The ability to sort through data and to determine which data is relevant to the issue at hand in a minimum amount of time.
Quick thinker and problem solving skill, flexible and capable of multi tasking.
Strong communication, teamwork, analysis, judgment and customer focused skills.
Process driven and goal orientated.
Sense of urgency to address requests and issues while always maintaining diplomatic response to client.
Organized and creative thinker for resolution, and through and detailed approach to all responsibilities.
Well spoken, and able to think on their feet.
Contain a lot of energy and are driven for perfection.

Responsibilities

Overseeing 150 retail locations.
Daily Inspections of Retail, ATM, and Principal Properties – Schedules will be set by the Quality Assurance Coordinator, and will be delivered to you on the last day of every month. Inspect 100% of their assigned properties every month.
WOM work order entry for all specials data, Billing Amount, vendor name and vendor pay amounts.
Alert your Manager of work orders to be approved and billed.
Respond to work orders in a timely manner, based on the priority it is assigned.
Communicate, through the NOC, arrival to site to meet performance metric.
Follow up with the client to ensure that requested work was completed.
Respond to quality complaints, and correct the quality issue.
Work with SBU Portfolio manager on vendor performance, or needed replacements due to lack of performance.
Access email through email system for communication with the NOC, QA, SBU, and Relationship Manager (Not clients).
Monthly meetings with Property Manger.
Identify basic mechanical issues and specials, and generate work orders.
Weekly meetings with Senior Area Manager.
Manage the vendor performance with the assistance of the QA reports and site visits and communicate any vendor issues to the SBU Portfolio Manager and the Relationship Manager.
Generate work orders as a result of failing inspections.
Manage projects planned in Retail and Principal Locations.
Identify missed days of cleaning, schedule make up day, and visit the branch on the makeup day while the cleaners are present.
Review and update the open work order report daily.
Manage all operations for self-perform locations; Safety, payroll, projects, emergency response, out of scope work.
Train employees and vendor employees during night shifts, as needed.
Monthly reporting in your area – due monthly on the 5th your Manager.
Understanding and Delivering the SCOPE OF SERVICES & SPECIFICATIONS as specified in the SOW.
Inspections and quality control.
Subcontractor Partner Tracking and Performance.
Daily cleaner check in/out (including remediation activities for missed cleans and proper communication).
Work Process Cycle – Both in scope and Above scope – Open to close. With Focus on meeting SLAs, Response times based on assigned priority, and closing with verification.
Carpet cleaning & maintenance.
Specialty Floor Care.
Exterior window cleaning (2nd floor and higher).
Emergencies clean up response (ex: may include toilet overflows, regurgitated food/vomit clean up, food or drink spills, etc., occurring outside of the normal work hours. Applies to all locations without day porter services.
Periodic Services Scheduling and Completion.
Inventory Management Control and Green Clean Compliance.
Issue resolution and corrective action plans – when the need arises.
Administrative Support Processes all Monthly PMRMs and Above Scope in Corrigo Pro for All sites: Contact price and Site verification – Car Processing.
Completes all recurring work orders in Corrigo Pro on last day of the month – enter completion notes “month of service recurring cleaning and janitorial services” – bulk process.
Coordinates with Billing Department to upload work orders in Corrigo Pro creating monthly invoices to Customer.
Expense – Monthly Award payment to Subcontractors of Retail Branch banks and administration buildings on a monthly schedule.