Area Manager - Northeast District

NCR Atleos•Washington, WA

22h•Hybrid

About The Position

NCR Atleos is seeking a dynamic and results-driven Area Manager II to lead service operations across the Washington, DC market. In this role, you will oversee a large field organization of 100-150+ employees through a team of Territory Managers while managing customer relationships, driving operational excellence, and delivering exceptional service performance. This position is ideal for a strategic leader who thrives in a fast-paced environment, enjoys building high-performing teams, and has a passion for operational improvement and customer success. As an Area Manager, you will operate as a business leader responsible for service delivery, employee engagement, financial performance, and customer satisfaction across a multi-state service territory.

Requirements

Bachelor's degree or equivalent combination of education and experience.
5+ years of leadership experience managing managers, supervisors, or large operational teams.
Experience leading multi-site field service, operations, logistics, facilities, technical service, or service delivery organizations.
Proven success managing operational performance through KPIs and performance metrics.
Strong financial acumen with experience managing budgets and cost controls.
Ability to influence, coach, and lead through multiple levels of management.
Excellent communication, problem-solving, and relationship management skills.
Strong proficiency with Microsoft Office and business reporting tools.

Nice To Haves

MBA or Master's degree.
Experience leading large distributed service organizations of 100+ employees.
Background in field service, technology services, ATM services, banking technology, telecommunications, logistics, or related industries.
Project leadership and change management experience.
Ability to travel frequently throughout the assigned region.

Responsibilities

Lead day-to-day field service operations across a designated geographic region.
Ensure execution of company policies, procedures, service standards, and operational objectives.
Drive operational excellence while maintaining a strong focus on safety, quality, and customer satisfaction.
Analyze operational trends and implement strategies that improve service delivery and business performance.
Lead, coach, and develop a team of Territory Managers responsible for field service technicians.
Foster a culture of accountability, engagement, collaboration, and continuous improvement.
Identify and develop future leaders through coaching, mentoring, and succession planning.
Support employee performance management, talent development, and workforce planning initiatives.
Serve as a senior operational partner for customers within the assigned region.
Collaborate closely with Account Support and cross-functional teams to ensure customer expectations are met or exceeded.
Resolve escalated customer issues with urgency and professionalism.
Build strong customer relationships that support retention and long-term business growth.
Own regional operational performance, including productivity, labor utilization, and cost management.
Identify opportunities to improve operational efficiency while maintaining service excellence.
Manage regional budgets and expenses to meet financial targets.
Evaluate data, performance metrics, and market trends to support strategic decision-making.
Conduct field observations and operational reviews to identify improvement opportunities.
Implement corrective actions and process enhancements to improve technician effectiveness and customer outcomes.
Lead regional projects and initiatives that align with NCR Atleos business objectives.
Partner with Field Service Delivery Training teams to support learning and development programs.
Manage vendor relationships to ensure service commitments, quality standards, and cost objectives are achieved.
Monitor vendor performance and negotiate solutions when service expectations are not met.
Ensure compliance with company policies, quality standards, and safety regulations.
Promote a proactive safety culture across all service operations.