AREA MANAGER - HOTEL

Ace Parking • San Diego, CA

8d • $90,000 - $100,000

About The Position

As an Area Manager, you will lead your management team and personnel to provide guidance and support to ensure all work is performed to the highest standards. In this role, you will have the opportunity to demonstrate your leadership skills and contribute to the success of our business. You will perform various job responsibilities, including those embodied by our company core values as follows:

Accountability
Oversight of multiple properties, ensuring adherence to established procedures and standards.
Plan personnel utilization, interview, and selection, policy compliance, training oversight, supervision, performance review, and adherence to all laws and regulations.
Develop and implement operational procedures to optimize efficiency and customer service.
Recruit, hire, train, and schedule staff.
Hold team members accountable for their roles and responsibilities, providing regular performance feedback and conducting performance evaluations.
Accountable for maintaining a safe environment for both employees and guests, including vehicle safety and traffic control.
Oversee the maintenance and upkeep of the facility, such as key gate arms, parking systems, booths, and signage.
Accountable for the cleanliness and appearance of the parking area.
Ensure company KPI's are being met and addressing areas of improvement where needed.

Profitability
Monitor financial performance, including revenue, expenses, and labor costs.
Implement cost-control measures to maximize profitability while maintaining service quality.
Identify opportunities for revenue growth through promotions, pricing strategies, or additional services.
Analyze financial data and implement strategies to maximize profitability, such as optimizing staffing levels and pricing structures.
Set and track key performance metrics related to operational efficiency, customer service, and financial performance.
Accountable for meeting or exceeding established performance targets.
Full accountability of P&L reports for managed and leased contracts.

Exceptional Service
Address client inquiries, concerns, and complaints in a professional and timely manner.
Regularly assess service quality through feedback mechanisms and take corrective actions as needed.
Accountable for monitoring customer feedback and taking corrective actions to continuously improve service quality.

Communication
Foster clear and open communication within the team and with other departments.
Coordinate with property management to ensure a seamless guest experience.
Conduct regular meetings with staff to relay important information and gather input.
Constant communication with clients to ensure expectations are being met while also delivering on company initiatives.

Family
Create a positive and supportive work environment that promotes a sense of belonging and teamwork among staff.
Encourage a healthy work-life balance for team members.
Offer opportunities for professional growth and development within the department.

Requirements

• Bachelor’s degree or equivalent education and experience.
• Minimum of 5 years of parking or transportation management experience.
• Strong leadership and management skills a must.
• Excellent communication and interpersonal abilities.
• Physical ability to lift heavy items (50 lbs).

Nice To Haves

• Financial acumen is a plus.

Responsibilities

• Oversight of multiple properties, ensuring adherence to established procedures and standards.
• Plan personnel utilization, interview, and selection, policy compliance, training oversight, supervision, performance review, and adherence to all laws and regulations.
• Develop and implement operational procedures to optimize efficiency and customer service.
• Recruit, hire, train, and schedule staff.
• Hold team members accountable for their roles and responsibilities, providing regular performance feedback and conducting performance evaluations.
• Accountable for maintaining a safe environment for both employees and guests, including vehicle safety and traffic control.
• Oversee the maintenance and upkeep of the facility, such as key gate arms, parking systems, booths, and signage.
• Accountable for the cleanliness and appearance of the parking area.
• Ensure company KPI's are being met and addressing areas of improvement where needed.
• Monitor financial performance, including revenue, expenses, and labor costs.
• Implement cost-control measures to maximize profitability while maintaining service quality.
• Identify opportunities for revenue growth through promotions, pricing strategies, or additional services.
• Analyze financial data and implement strategies to maximize profitability, such as optimizing staffing levels and pricing structures.
• Set and track key performance metrics related to operational efficiency, customer service, and financial performance.
• Accountable for meeting or exceeding established performance targets.
• Full accountability of P&L reports for managed and leased contracts.
• Address client inquiries, concerns, and complaints in a professional and timely manner.
• Regularly assess service quality through feedback mechanisms and take corrective actions as needed.
• Accountable for monitoring customer feedback and taking corrective actions to continuously improve service quality.
• Foster clear and open communication within the team and with other departments.
• Coordinate with property management to ensure a seamless guest experience.
• Conduct regular meetings with staff to relay important information and gather input.
• Constant communication with clients to ensure expectations are being met while also delivering on company initiatives.
• Create a positive and supportive work environment that promotes a sense of belonging and teamwork among staff.
• Encourage a healthy work-life balance for team members.
• Offer opportunities for professional growth and development within the department.

Benefits

• Medical, dental, vision, life insurance coverage for full-time, eligible employees.
• Flexible Spending Accounts for full-time, eligible employees
• 401k
• Vacation/Sick for full-time and part-time employees
• Holiday for full-time and part-time employees
• Discount programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager