Area Manager - Client Relations - HOA Community Management

SpectrumAM • Forth Worth, TX

1d • Onsite

About The Position

The Client Relations Manager is an operational team leader over a staff of HOA Community Managers. Community Managers handle the day-to-day business and projects of a portfolio of HOA communities, including financials, vendors, public meetings, and administration. Experience in our industry is NOT required. We have a fantastic training program and learning system to assist you in becoming the expert. All we ask for is a leader with a servant attitude who enjoys developing and supporting others. Candidates from hospitality, retail and restaurant can be very successful in our industry and weekends are free, and holidays are celebrated with family and friends. We would like to see at least 6 years of solid leadership and management experience, along with a bachelor's degree. The Client Relations Manager is responsible for providing direction to the Community Managers by guiding and leading the department to deliver service that meets or exceeds client expectations. The Client Relations Manager will be relentless in providing superior front-line customer service at every opportunity. The Client Relations Manager will foster a supportive department culture that expects nothing less than being experts, is diligent in problem solving, and passionate about returning all customer calls and correspondence the same day. In this role, you will grow professionally in the areas of team leadership and development, presentation skills, negotiation, HR requirements, fiscal management, conflict resolution, planning, and legal requirements. The career growth track from this role is into director and senior leadership roles.

Requirements

• Experienced team leader with a proven record of accomplishment in a customer service environment.
• Led a team with ten employees or more, for at least 6 years.
• Managed a demanding service product with deadlines and legal requirements.
• Willing to attend some evening meetings once or twice per week, typically from 6 p.m. to 8 p.m.
• Talent for team development and motivation.
• Competitive and quality oriented.
• Deadlines and accuracy matter a great deal.
• Being the best, providing great customer service, engaging in proactive communication, and technical accuracy.
• Positive attitude.
• At least 6 years of solid leadership and management experience.
• Bachelor's degree.
• Servant attitude who enjoys developing and supporting others.
• Professionals interested in joining and being part of a work family.
• Willingness to volunteer if someone asks for help.

Nice To Haves

• Experience in HOA community management industry is NOT required.

Responsibilities

• Become the technical expert and specialist on Texas Property Code
• Manage, lead, and develop a team of Community Managers and other staff to ensure a consistent service product delivery.
• Provides staff with ongoing development, training, and coaching.
• Develop relationships with the Board of Directors we serve and solve escalated challenges from our homeowners.
• Work closely with the Division Director on the development of the staff, customer portfolio, and direction of the division.
• Manages daily activities, including determining specific Community Manager work assignments, reviews employee activities for completeness, accuracy, and effectiveness.
• Frequent customer evening board meetings and site drives to learn the properties we serve.
• Be an always-positive opinion-maker in the leadership team and believe in the good in people.

Benefits

• 5 weeks of PTO
• Forty paid hours per year for community service activities.
• 11 annual paid holidays.
• Paid Training - Internal Learning and Development Management System.
• Medical, Dental, Vision, STD/LTD, Life/AD&D
• 401k program
• Free medical clinic in-house (in San Antonio office – virtual appointments for other offices).
• Phone and Mileage Reimbursement
• Well-structured career track plan with a 6-month review.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager