Area Manager - Cafes
About The Position
As an Area Manager at Stumptown, you’ll provide visionary leadership across 3–7 cafes within your assigned geography. You’ll guide and grow a team of passionate leaders and baristas, championing hospitality, operational excellence, and people development every step of the way. Reporting directly to the VP of cafes, you’ll be the go-to leader for your market—bringing strategy to life, contributing to programmatic concepting and curation, leading key projects, maintaining employee and guest facing POS systems, and managing local vendor relationships. This is a dynamic role that blends day-to-day operational excellence with high-level collaboration, ensuring every café reflects our mission, values, and commitment to craft.
Requirements
- 3–5 years of café, restaurant, or retail management experience (multi-unit leadership preferred).
- A genuine love for coffee, people, and building great teams.
- A strong grasp of café or food service financials, P&L, and operations.
- Comfort with tools like NetSuite, Microsoft D365, Square, or similar POS/enterprise systems.
- A proactive leadership style with the ability to coach, mentor, and provide clear, productive feedback.
- Excellent communication, organization, and decision-making skills.
- Flexibility to travel locally and nationally (10–20%).
Responsibilities
- Inspire, coach, and empower Café Managers to cultivate high-performing, inclusive teams.
- Set clear expectations and support continuous growth through regular feedback and mentorship.
- Foster a values-driven, supportive, and fun environment for both staff and customers.
- Champion Stumptown’s culture and lead by example in every interaction.
- Develop tailored career paths for leaders and emerging talent.
- Stay connected to trends in coffee, retail, and hospitality to ensure innovation and relevance.
- Ensure strong execution of daily operations across all cafés.
- Recruit and place the right people in the right roles, supporting consistent onboarding and training.
- Uphold standards related to food safety, cash handling, inventory, and risk/loss prevention.
- Partner with HQ teams and cross-functional leaders to roll out brand and product initiatives.
- Support ongoing systems use including Square, D365, online ordering platforms, and vendor tools.
- Drive performance in line with revenue, traffic, and profitability goals.
- Translate data into insights to improve guest experience and team performance.
- Track and improve key success metrics (sales, turnover, training completion, customer feedback).
- Manage local vendor relationships and community presence.
- Perform all duties and tasks as assigned.
Benefits
- medical, dental and vision insurance
- Employee Assistance Program (EAP)
- Flex Spending Accounts
- company-paid and supplemental Life Insurance, Accident, Hospital, Critical Illness and Long Term Disability insurance
- Paid New Parent Leave
- Short-Term Disability insurance or paid leave programs
- 9 paid holidays (plus 1 personal holiday)
- vacation
- sick leave benefits
- paid HumansKind (Volunteer) hours
- amazing employee discount
- 401(k) savings plan which includes an employer match of 100% for the first 3% of earnings that you contribute plus 50% of the next 2% you contribute
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
