Area Leisure Sales Specialist

Auberge Collection•Calistoga, CA

5d•Onsite

About The Position

Provide prompt, courteous and efficient handling of all leisure guest room reservations, changes, cancellations and information requests for Solage, Stanly Ranch, and The Inn at Mattei’s Tavern while assisting the Area Reservations Team in their sales efforts in conjunction with the Area Director of Reservations and the Area Leisure Sales Director. Acting as the leader and first point of contact for all travel agent, wholesale, consortia, and other leisure sales market reservations. Reservations team’s resource for leisure sales market (booking, invoicing, communication with the reservations team). Assisting the Leisure Sales Director with reservations outreach on new booking leads. Replying to all reservation requests received from Travel Advisors via email and phone. Assisting management with the processing of travel agent commissions. Taking the lead in assisting and ensuring effective guest challenge resolution on leisure market bookings. Working closely with fellow guest service associates and other departments to resolve any challenges; ensure follow-through and exceed guest expectations when possible. Creating a genuine, informative, and personalized reservations experience. Graciously accommodate guest’s and travel agents’ requests; engaging each with a smile and appropriate hospitality greeting using the guest’s name. Maintaining complete knowledge of the resort and other information including all resort facilities/services offered and hours of operation, all room types, layout, décor, attributes and locations, all room rates, special packages and promotions, daily stats, including availability, entertainment/special events scheduled on property and in the area, directions to the resort from airports and other major landmarks, and general info, descriptions and directions for local services, restaurants, wineries and points of interests. Performing other administrative tasks as assigned by the Director of Reservations and the Area Director of Leisure Sales.

Requirements

Minimum two years in a hospitality, spa, or reservations position, preferably at a luxury resort.
Ability to create professional business letter correspondence.
Must possess gracious people and sales skills, excellent phone manner and ability to engage in a positive manner with each and every guest.
Ability to clearly and pleasantly communicate in English, both verbal and written, using correct spelling and grammar, with guests, co-workers and management to their understanding, both in person and by telephone.

Responsibilities

Provide prompt, courteous and efficient handling of all leisure guest room reservations, changes, cancellations and information requests for Solage, Stanly Ranch, and The Inn at Mattei’s Tavern.
Assist the Area Reservations Team in their sales efforts.
Act as the leader and first point of contact for all travel agent, wholesale, consortia, and other leisure sales market reservations.
Serve as the reservations team's resource for the leisure sales market (booking, invoicing, communication with the reservations team).
Assist the Leisure Sales Director with reservations outreach on new booking leads.
Reply to all reservation requests received from Travel Advisors via email and phone.
Assist management with the processing of travel agent commissions.
Take the lead in assisting and ensuring effective guest challenge resolution on leisure market bookings.
Work closely with fellow guest service associates and other departments to resolve any challenges; ensure follow-through and exceed guest expectations when possible.
Create a genuine, informative, and personalized reservations experience.
Graciously accommodate guest’s and travel agents’ requests; engaging each with a smile and appropriate hospitality greeting using the guest’s name.
Maintain complete knowledge of the resort and other information including all resort facilities/services offered and hours of operation, all room types, layout, décor, attributes and locations, all room rates, special packages and promotions, daily stats, including availability, entertainment/special events scheduled on property and in the area, directions to the resort from airports and other major landmarks, and general info, descriptions and directions for local services, restaurants, wineries and points of interests.
Perform other administrative tasks as assigned by the Director of Reservations and the Area Director of Leisure Sales.