Lead, Area Health Information Specialist
About The Position
Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health. By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.
Requirements
- High School Diploma or GED
- Ability to work on-site at locations across Baltimore and Washington, D.C. regions
- Proficiency with computers, email systems, and general office equipment
- Ability to maintain strict confidentiality and adhere to HIPAA regulations
- Experienced with ROI or EMR systems
Nice To Haves
- Experienced in leading or supporting a small team
- Motivated to grow within a healthcare or medical records environment
- Prior healthcare, medical office, or HIM experience is a plus
- Supervisory or lead experience strongly preferred
Responsibilities
- Provide on-site coverage across multiple locations, adjusting schedules as needed
- Assist with onboarding new employees, supporting training sessions, and mentoring HIS staff
- Act as a liaison between facility staff and company leadership, ensuring strong client relationships
- Communicate site challenges, fluctuating volumes, staffing needs, and operational updates proactively
- Support strategic initiatives aimed at improving productivity, workflows, and service quality
- Process medical record and ROI requests accurately, timely, and with strict confidentiality
- Manage high-volume inbound and outbound calls from patients, providers, and requestors
- Provide status updates, resolve inquiries, and escalate complex issues when appropriate
- Handle fax and mail operations, including sorting, routing, sending, and maintaining accurate logs
- Review requests, date-stamp documents, and upload information into HealthSource
- Monitor shared drives, fax queues, and medical records email to ensure timely processing
- Create encrypted CDs/DVDs of patient records, maintain chain-of-custody documentation, and ensure correct labeling
- Assist patients requesting records in person by verifying identity and processing disclosures
- Monitor and complete patient transfers throughout the day
- Ensure adherence to HIPAA and privacy regulations at all times
- Uphold company and customer codes of conduct
- Maintain working knowledge of facility software systems and site-specific workflows
- Support productivity standards and help minimize operational risk across the region
Benefits
- Health insurance
- Dental insurance
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
