Area General Manager
About The Position
The Area General Manager leads and manages all aspects of hotel operations at the Hyatt Place and Hyatt House in San Jose, California. The role provides leadership and strategic planning across departments to support the service culture, operational performance, and guest satisfaction. The Area General Manager contributes to forecasting and budgeting, reviews monthly profit and loss statements with regional accounting and operations teams, and works to maximize hotel revenue and profitability. The position also develops, coaches, and retains employees, recruits talent, participates in weekly revenue meetings, completes required reporting, engages with the local community, and manages hotel accounting duties, including accurate and timely payroll. The role requires proficiency with Profit Sword, Hotel Effectiveness, M3, and hospitality property management systems.
Requirements
- Current or prior hotel general manager experience, and/or at least 3 years of hotel rooms, operations, or sales leadership experience with a major brand such as Hilton, Marriott, or Hyatt.
- Ability to defuse situations involving distressed associates or guests and achieve the best outcome.
- Ability to learn systems technology.
- Professional demeanor.
- Excellent written, verbal, and presentation skills.
- Systems proficiency with Profit Sword, Hotel Effectiveness, M3, and hospitality PMS systems.
Nice To Haves
- Hospitality certifications such as CHA, CHRM, or CHSP.
Responsibilities
- Provide leadership and strategic planning to all departments in support of the service culture, operations, and guest satisfaction.
- Champion the brand and company reputation and exceed performance standards.
- Contribute to financial forecasts and budgets.
- Analyze monthly P&L statements with regional accounting and operations teams.
- Optimize room, food and beverage, and other revenues to maximize hotel profitability.
- Provide employee training and development, coaching and counseling, and mentorship.
- Build an ambitious, fun, and loyal team through effective retention techniques.
- Recruit top talent through internal and external approaches.
- Attend and contribute to weekly revenue meetings hosted by the in-house regional revenue team.
- Complete reporting required by the company, brand, or other requests.
- Participate in local community activities and events through volunteer work.
- Manage hotel-specific accounting duties, including ensuring payroll is timely and accurate.
Benefits
- Quarterly bonuses
- Paid time off
- Vacation reimbursement for R&R
- Health insurance beginning on the first of the month following hire
- 401(k) with employer match
- Employee Assistance Program (EPA)
- Cell phone reimbursement
- Hotel travel discounts
- Paid holidays
- Medical, dental, vision, disability, and life insurance
- Employee Assistance Fund
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
