Area General Manager - Workplace Experience and Facilities (70302795)

Sodexo Canada Ltd•Mississauga, ON

13d•CA$100,000 - CA$115,000•Hybrid

About The Position

Grow your career with a company that shares your passion! Sodexo has an exciting opportunity to join the Corporate Services Division as our next Area General Manager in Mississauga. Quarterly travel to Montreal is required. Salary: $100,000.00 - $115,000.00 yearly (CAD). Bonus Eligible At Sodexo, we go beyond traditional workplace solutions to create environments where employees thrive. From innovative culinary programs that bring daily delight to integrated facilities management that fosters productivity and well-being, our team plays a vital role in shaping thriving workplaces. Our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

Requirements

Minimum 5+ years of progressive leadership experience managing multiple service lines within workplace experience, facilities management, hospitality, property management, office operations, corporate services, or a related environment.
Experience leading multi-site operations with accountability for service delivery, client satisfaction, financial performance, and employee engagement.
Proven experience managing vendors, subcontractors, and outsourced service providers across multiple service lines.
Strong financial acumen with experience managing budgets, forecasting, labour planning, financial reporting, and operational performance metrics.
Demonstrated experience leading multi-functional teams in a fast-paced environment with competing priorities.
Exceptional client relationship and stakeholder management skills, with the ability to influence and build credibility at all levels of an organization.
Strong operational leadership with a hands-on, solutions-oriented approach and the ability to navigate ambiguity.
Experience managing workplace services such as facilities, office operations, hospitality, catering, mailroom, security, AV, or related service environments.
Proven ability to identify operational efficiencies and drive continuous improvement initiatives.
Excellent organizational, communication, and technology skills, including Microsoft Office applications.
Ability to work independently, prioritize effectively, and make sound business decisions.
A passion for service excellence, workplace experience, hospitality, and people leadership.

Nice To Haves

Experience within a corporate office, pharmaceutical, healthcare, professional services, integrated facilities management, or property management environment.
Knowledge of facilities management vendors, sourcing practices, contract management, and outsourced service delivery models.
Experience overseeing workplace experience programs and employee-facing services.

Responsibilities

Lead all aspects of workplace experience, facilities services, and business support operations across the Mississauga and Montreal locations.
Manage and develop a team of 9 direct reports while fostering a culture of accountability, collaboration, and service excellence.
Oversee third-party vendors and subcontractors across multiple service lines, ensuring service level agreements, performance standards, and client expectations are consistently met.
Drive operational excellence through effective planning, delegation, prioritization, and continuous improvement initiatives.
Manage budgets, forecasting, financial reporting, labour planning, and cost controls while ensuring overall account profitability.
Act as the primary point of contact for client stakeholders, building trusted relationships and identifying opportunities to enhance the workplace experience.
Coordinate facilities-related services including maintenance vendors, security, mailroom operations, AV services, office services, catering, and workplace hospitality programs.
Monitor service performance and implement quality improvements to enhance employee and client satisfaction.
Ensure compliance with all company policies, client standards, health and safety regulations, and applicable provincial and federal legislation.
Leverage vendor networks, sourcing strategies, and facilities management partners to proactively identify solutions and support operational requirements.
Analyze operational metrics and financial performance to identify efficiencies and opportunities for continuous improvement.
Travel quarterly to the Montreal location to support operations and stakeholder relationships.