Area Director of Operations - Long Term Care

Creative Solutions in Healthcare•West Odessa, TX

18h•Hybrid

About The Position

Creative Solutions in Healthcare, the largest provider of senior healthcare services in Texas, is seeking an Area Director of Operations to oversee the day-to-day operations of assigned long-term care communities. This role involves evaluating existing community systems and implementing company standards, policies, and procedures in compliance with state and federal regulations. The Area Director of Operations will plan, implement, and report on all aspects of territory operations to the Chief Operating Officer. The company operates over 180 facilities across Texas, offering a range of services including respite care, memory care, inpatient rehabilitation, and assisted and skilled nursing. This is a "road warrior" position, requiring 4-5 days per week in facilities to mentor and train Administrators, troubleshoot concerns with management, residents, and family members, and travel within the assigned territory as needed.

Requirements

Bachelor’s Degree from a four year college or university
Current, unrestricted licensure as a Texas Licensed Nursing Facility Administrator
3-5 years progressive experience managing multiple facilities
Provide leadership, direction, control, and promote teamwork for assigned facilities and area consultants.
Significant technical experience and demonstrated leadership/management skills.
Restorative care philosophy, excellent professional skill (both assessment and hands-on), and good communication and organization skills.
Working knowledge of local, state, and federal nursing home regulations.
Ability to travel extensively and flexibly to meet the needs of the area assigned.

Nice To Haves

Equivalent combination of education and experience.

Responsibilities

Effective management of Company’s Sales and Marketing efforts to achieve established metrics and corresponding census growth and maintenance objectives.
Oversight of expense management of labor, food and all other cost centers to assure compliance with budgeted levels adjusted as necessary for actual census and acuity levels.
Manage all operational and financial aspects in a manner to deliver positive leverage annually, i.e., rate of revenue growth exceeds the rate of expense growth.
Oversees the management of each department to assure that each department is operating within the state regulatory guidelines and meets or exceeds standards established for each department, including those relating specifically to Executive Director Standards.
Maintains outreach and education within the community at large, creating positive relationships and marketing opportunities. Works closely with the Community Relations Director to develop and review marketing plans, meet sales goals, and be aware of upcoming move-ins and move-outs.
Creates positive employee relations through staff appreciation programs, recognition of excellent performance, and retention through regular performance feedback systems and promotional incentive programs.
Assures the healthiest possible residents by monitoring the care of the residents to assure all needs are being met, and that proper documentation is being performed for their care needs as well as their medicine management.
Manages labor through department head involvement so that all labor dollars are within operating budget as tied to census and acuity. Utilizes staffing models to guide scheduling within each department, daily/weekly time and attendance reports to monitor labor use and overtime, and bi-weekly labor reports to review hours used.
Manages budgets for each department to within given budget parameters utilizing spend-down sheets provided from each department head.
Allows no accounts receivable charge-offs by reviewing A/R aging weekly and following up on all unpaid accounts, charging late fees as needed, and issuing move-out letters by the 10th of the 2nd month. Assure that the assessment given to the resident matches the billing spreadsheet.
Minimizes Worker’s Compensation claims by providing in-services in high-risk areas and proactively working with Risk Management to reduce dollar costs when claims do occur. Directs employees in need of health care to the most appropriate level of care, listed on our Worker’s Compensation list of approved doctors and hospitals.
Provides conflict resolution among residents, staff and families to assure no problems go unaddressed, using all available tools such as the Resident Satisfaction Survey, resident council meetings, suggestion boxes, etc.
Hold monthly Quality Assurance/Safety meetings to analyze issues within the community, including reviewing incident reports, safety rounds, worker’s compensation claims, etc.
Ensures that all weekly and monthly documents are forwarded to the Support Center in a timely fashion, including properly coded accounts receivables, time sheets, incident reports, and other reports as requested or required.
Reviews Routine Maintenance calendar with the Maintenance Director monthly to ensure the building stays in good operating condition. Receives documentation from the Maintenance Director that the routine maintenance for the month was performed as outlined in the Policy and Procedure manual, making notes of exceptions.
Is fully knowledgeable of the fire evacuation and disaster policy of the community and participates as assigned in fire and disaster drills.