Receptionist
About The Position
This Area Customer Service Coordinator (ACSC) role is a multifunction position supporting high-profile vertical customers. The ideal candidate will possess extensive customer service experience, a great personality with a can-do attitude, be reliable, friendly, courteous, and a fast learner. Proficiency in Office 365 and various other applications is essential, along with excellent written and oral communication skills. The role involves extensive travel to various locations including King of Prussia, Mt. Laurel, Philadelphia, Center City Philadelphia, and Southern New Jersey.
Requirements
- Front of House experience: Reception, Hospitality, Conference room & meeting support (minor AV support), Pantry support.
- Office support experience: Mail, Production (copy, scanning, Fax), Copier/Printer Fleet support (1st response).
- Extensive background in Customer service.
- Proficiency in Office 365 and various other applications.
- Great communication skills (both written and oral).
- Must be able to lift 15-30 pounds.
- Must be able to lift 50lbs on their own.
Nice To Haves
- Strategic candidate selection.
- Schedule flexibility is required.
Responsibilities
- Answer calls within three rings and deal with queries efficiently, using a phone script and encouraging a positive demeanor.
- Greet all visitors and colleagues upon entering the reception area.
- Handle emails efficiently and provide additional administrative support.
- Maintain a high degree of confidentiality and integrity.
- Register all visitors using the building security portal.
- Ensure visitors sign the Visitor's Log.
- Notify colleagues or meeting organizers when their visitors have arrived.
- Direct visitors to scheduled conference rooms for internal meetings.
- Assign visitor/guest security cards according to site procedures and maintain an inventory of these cards, reporting missing cards promptly.
- Support conference rooms and team rooms for meetings ranging from 4 to over 100 attendees.
- Receive catering requests from meeting hosts and Administrative Assistants and place orders.
- Process and code catering invoices.
- Provide copy/print support.
- Act as the first responder for copier/printer issues.
- Receive, sort, and deliver mail.
- Receive and deliver packages.
- Process and prepare outbound packages for pickup.
Benefits
- Free parking is available.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
