Coordonnateur(trice) du service à la clientèle – région/ Area Customer Service Coordinator

Ricoh • Montreal, QC

2d • Hybrid

About The Position

The Field Support Representative is responsible for supporting the daily operations of one or more Managed Services locations, including copy, print, and scanning production and finishing work; operation of a mail and courier centre; and maintaining billing logs and reports. The position supports the region’s Managed Services during implementation and fills in for absences and vacations throughout Ricoh Managed Services locations. This role is responsible for supporting operational objectives at all existing customer sites within a geographic territory.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Requirements

• High School Diploma or equivalent work experience
• Minimum of one (1) year of experience working in a mailroom, copy centre, or customer service environment
• Experience using photocopiers, scanners, printers, hole drills, bindery equipment, electric staplers, scales, collators, and related equipment
• Excellent interpersonal skills with the ability to quickly develop business relationships
• Demonstrated ability to multitask
• Strong self-motivation with a results-driven approach
• Excellent verbal and written communication skills
• Basic knowledge of Microsoft Office 365 applications
• Ability to present a professional image to customers and vendors

Responsibilities

• Maintain accurate, complete, and up-to-date Site Procedure Guides, forms, and logs
• Collect data for the completion of the monthly management report, as directed by the Site Manager/Supervisor
• Order paper, toner, and other office supplies
• Assist the Site Manager or Supervisor by offering suggestions for improvements to new or existing processes and procedures
• Assist in the training of new and existing employees
• Report to and work at various Managed Services client locations within a geographic territory, based on business needs and scheduling
• Perform other duties as assigned by the manager
• Process all incoming and outgoing mail
• Perform other mailroom functions, including mail fulfillment, sorting, filing, packaging, and processing shipments for delivery to multiple locations
• File and label documents and other materials for storage and retrieval
• Perform shipping and receiving duties, including the movement of boxes and/or equipment
• Provide courier services for the pickup and delivery of mail and copy jobs, on campus and offsite
• Assist in the Copy Centre and perform all functions required for the completion of copy requests, including the use of binding equipment, folders, laminators, etc.
• Perform scanning and indexing of client documents
• Perform basic troubleshooting (e.g., paper jams) on all equipment used within the Ricoh Centre
• Perform front desk and receptionist duties
• Assist with coordinating work assignments to meet specific deadlines and service deliverables
• Manage all aspects of the Ricoh Centre in the absence of the Site Manager/Supervisor

Benefits

• Select the medical, dental, life, and disability insurance coverage that fits your needs.
• Contribute to your financial security with Ricoh Canada’s Retirement plan, with company matching contributions.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually.
• Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED